Administration

General office administration, maintenance, security, supervision of support staff, ensuring that company’s policies, procedures & SOP’s are being followed.
Identify needs & gaps to bring any changes to improve the procedures and systems relating to general office administration.
Issuing various letters, notifications and/or circulars as and when required.
Handling of day to day Administrative tasks of head office and the area offices.

HR Services

Ensuring quality HR services to staff & clients in collaboration with senior management, area offices admins and HR coordinators at client company’s premises through visits and distance support & assuring follow-ups to maintain service quality standards.
Act as HR’s first point of contact dealing with client companies’ management officials for general queries, services updates and/or legal affairs.
Ensuring legal compliance with various related government departments and institutions. (i.e. EOBI, Social security institution etc).
Collaborating with senior management to prepare HR budgets, updating & developing company policies & procedures, SOP’s and Process workflow models, their implementation and ensuring that employees are well informed of the policies, SOP’s and procedures.
Conducting performance reviews & designing training programs for area admins, HR coordinators and field supervisors.
Registration & exiting of employees with Health insurance, EOBI & Social Security Institutions databases & preparing month wise addition and deletion lists of new joiners & exiting employees.
Updating and maintaining employee Attendance, Leave & Overtime records.
Promotions, transfers, termination procedures supervision, issuing various letters, notifications & circulars as and when required.

Industrial Relations

Providing support to senior management on employee relations and HR issues in line with the company policies including performance issues, absenteeism, conflicts, grievances, misconducts, disciplinary actions etc.

Recruitment & Selection

Identify staff requirements, recruitment & selection of contractual employees against set criteria and/or as per clients ‘requirements.
Completing all joining formalities, preparing & issuing mandatory employment related documents (i.e. Appointment/Confirmation letters, Bank Account Opening Letters, Employee cards).
Facilitating the new employee’s on-boarding procedures, Orientation & Mentoring of new staff.

Personnel Records Management

Updating & maintaining personnel record files and ensuring their confidentiality & the expedite retrieval.
Ensuring data entry into various HR related database systems (i.e.EOBI online facilitation system, health insurance, Social Security & Gratuity databases).
Updating Man Power lists, resource deployment model, process exiting employee clearances & maintaining records.
Monitoring employee turnover & preparing employee turnover (ETO) reports.

Payroll Administration

Administration of employees’ Payroll, Time Sheets, Overtime, Bonus & Increments, Absence & Leave Records.
Employee claims processing (i.e. medical/expense claims and/or other)
Handling of Govt payments such as EOBI (using EOBI’s online facilitation system), Social Security, Education Cess and Gratuity payments and maintaining the records.

Procurement Handling                                                      

Procurement of supplies, equipment and services for head office and area offices.
Keeping stock lists and distribution of supplies to head office and area offices on monthly basis &/or as per requirements, Ensuring that staff and the area offices are well informed of the incoming procured goods or services.
Ensuring that procurement process is fair and open, basic needs are met and related policies & SOP’s are being followed.

Fleet Operations Handling

Vehicles in-out, Fueling, Repair & Maintenance, vehicle statement preparation, ensuring vehicles documentations, tax tokens and driver’s licenses are up-to-date & valid, and vehicle’s internal equipment (tools etc.) are complete and serviceable.
Authorization & arrangement of vehicle transportation for official visits.
Ensuring that the fleet is engaging correctly and maintained appropriately, damages are and that all the policies & SOP’s relating to vehicle/driver’s safety & security are being observed.

Administration of day-to-day operations of the hospital and clinic.
Ensuring coordination among departments that they function as one unit.
Ensuring that medical facilities run efficiently & in compliance with the hospital policies & government regulations to deliver quality health services.
Establish & administer SOP’s & ensuring that they are uniformly understood & being followed.
Scheduling appointments for various procedures, processing invoices & insurance forms and preparing reports.
Personnel records management. Organizing medical records & histories, manage filing system, ensuring security of document and their expedited retrievals.
Staff attendance, Maintaining the leave records & payroll administration.
Dealing with personnel issues and the hiring of personnel as and when required.

A two month rotational internship at Pakistan Tobacco Company Limited, Akora Khattak Factory. During the internship period, a project was also assigned by the HR Department, where verification of the company’s ex-employees data & development of a database for the same was required. Project was completed well before the given time of 2 months for which the HR Department has shown its appreciation on internship certificate.