خلاصہ

I am Software Engineer and a Senior Application Support Specialist with over 7 years of Web Design/Development and Application Support experience. With strong web technical skills from requirement gathering to support, I have achieved a lot in my professional career.

My objective is to discover and my natural talent and capabilities as to be useful for the society as a whole especially for the organization to whom I work for. My aim remains to expand the business for which I work with all my zest and zeal.

I am spearheading a team of 8 in Pakistan for a Technical Product Operations group.

Personal Attributes:

- I always believed in working more than just Job Description and going beyond the call of duty.
- I have gone through company merger and have worked as a mentor for the team to keep their moral high.
- Flexibility, quick learning and forward thinking, these attributes always helped me to grow further.
- Professionalism has always been my integral part in work and social relations.

Achievements:
- Have successfully taken over the support of new products of our parent company.
- Have been able to grow my team of 3 to 8 highly experienced professionals in Pakistan office.
- Lead projects for company support procedures documentation and delivered as per timelines.
- Lead many projects in the team to implement Lean and Pro-Active approach in the department.

پراجیکٹس

Technical Support Procedure Documentation

تجربہ

کمپنی کا لوگو
Manager Product Operations Technical
S&p Global Market Intelligence Pakistan
جولائی ۲۰۱۷ - موجودہ | Islamabad, Pakistan

کمپنی کا لوگو
Senior Industry Analyst Product Operations
S&P Global Market Intelligence Pakistan
جون ۲۰۱۱ - جون ۲۰۱۷ | Islamabad, Pakistan

Currently working with S&P Global Market Intelligence (Fortune 500 Company) as a Senior Industry Analyst (Asst. Manager).

As a senior member of Product Operations group, I am accountable for supporting S&P Global's client from around the globe. Working towards the supporting our Web and Excel based products.

• Providing the highest level of technical product support to S&P global clients.
• Participating in product testing to ensure that our products meet the highest standard for client experience.
• Working with IT team of our clients for product deployment through single or package installations.
• Spearheading the team of 7 in Pakistan.
• Participating in special projects that enhance SPGMI’s operational excellence by reducing deficiencies and removing inefficiencies.

کمپنی کا لوگو
Command Center Traffic Controller and Analyst (Workforce Officer)
ZONG
نومبر ۲۰۰۹ - جون ۲۰۱۱ | Islamabad, Pakistan

کمپنی کا لوگو
Acting Team lead/ Customer Services Officer
CMPak Pvt Ltd (Zong)
اکتوبر ۲۰۰۸ - نومبر ۲۰۰۹ | Islamabad, Pakistan

کمپنی کا لوگو
IT/Network Adminstrator
Proctor International
اگست ۲۰۰۸ - دسمبر ۲۰۰۸ | Islamabad, Pakistan

کمپنی کا لوگو
Software Developer (Intern)
KRL Foundation (contractual)
جنوری ۲۰۰۷ - ستمبر ۲۰۰۷ | Islamabad, Pakistan

تعلیم

S&p Global
سرٹیفیکیشن, Effective Interviewing Skills‎
Interview Skills
نامکمل
2018
SPGMI Learning Center
سرٹیفیکیشن, Advanced SQL‎
مکمل
2016
SNL Learning center
سرٹیفیکیشن, Intermediate SQL Certification‎
SQL
مکمل
2015
Corvit Systems
سرٹیفیکیشن, CCNA‎
Networking
مکمل
2010
Pakistan Institute of Management Sciences and Technology
سرٹیفیکیشن, Advanced MS Access and SQL Training from Company‎
Data bases, programming and networking
مکمل
2010
University of Central Punjab (UCP)
بیچلرز, , Bachelors of Engineering‎
Sotware Development
2008

پیشہ ورانہ مہارتیں

ماہر Adobe Dreamweaver
ماہر Application Support Management
ماہر Conservation Awareness
ماہر Customer Analysis
ماہر Deep Knowledge of the Subject
ماہر Global Client Management
ماہر Lead By Example
متوسط MS SQL
ماہر Multi Site Team Management
متوسط Query Language
ماہر Relations Management Skills
ماہر Strong technical knowledge
ماہر Windows
ماہر WP CLI

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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