1. Maintaining Operating System/ Software Licensing and compliance management.
2. Keep record of Renewal of Annual Maintenance Contract for hardware / Network services and equipment.
3. Maintaining IT Asset Inventory/ IT Documentations.
4. Monitoring and troubleshooting internet bandwidth controlling.
5. Managing entire IT Purchasing on ERP including Purchase Requisition, Purchase Orders, GRN and Move Orders.
6. Maintaining centralized Address Book and created Official Signatures for new and existing employees.
7. Research work for New IT Technologies/ Updates.
8. Maintenance, Troubleshooting & Installation of OS, Software’s and Hardware.
9. Created IT Policies/ SOPs and conducted training sessions for new employees.
10. Configure and Troubleshoot email accounts. (Microsoft Outlook 2003 & 2007, 2010 & 2013).
11. Configure and prepare systems based on defined standards and specific application requirements.
12. Responsible for monitoring Backup and Antivirus servers at both user and server end.

1. Responsible for shift reporting and forwarding it to management.
2. Providing extra mile service by acting as a point of contact for Inter Departments.
3. Assisting all types of OS of clients with e-mail implementations & reconfiguration, aid customers with broadband connectivity, account provisioning, e-mail (Outlook, Outlook Express & Web-based e-mail), windows configurations & router setup (including wireless).
4. Obtaining the best SNR and Transmit power by Camping customer device to near BTS.
5. Providing awareness to customer regarding Sync/ Unsync, browsing issues and signal issues etc.
6. Configure routers remotely including TP-LINK, TENDA and D-LINK Wireless Routers. Hands on expertise on Siemens Gigaset WIMAX modem, Zyxel Wi-Fi and Non Wi-Fi CPE’s and Motorola CPE’s whose working are based on SIP domain providing data and voice services.
7. Providing support to install Wimax modems (Zyxel O/U, Zyxel I/U, Zyxel MIMO and Siemens).

1. Perform all kinds of Troubleshooting of LAN, WAN, Workstations and IP phones.
2. Provide Assistance in Plans and supports network and computing infrastructure.
3. Hiring, monitoring and evaluating Track and measure individual and team productivity and quality result.
4. Conducting training sessions of new employees.
5. Co-coordinating with management and clients via email and calls regarding complaints.
6. Documentation on MS Excel and Word, maintaining the records and forwarding it to higher management.