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خلاصہ
To pursue a challenging career in a dynamic organization that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement. A highly motivated and goal-oriented individual with strong interpersonal, organizational and analytical skill coupled with the ability to work well as part of a team or on my own initiative within a busy and demanding environment. Currently working as a Phone Banking Officer in BankIslami Pakistan Limited.
پراجیکٹس
تجربہ
Phone Banking Officer
Achieving excellent service level scores at day end. Escalating/highlighting customers' issues/ incidence through complaint lodgment on CRM.Ensuring process efficiency by achieving set targets of call quality.Enabling all ADC channels such as internet banking, mobile banking, SMS alerts, e-statements upon the customers' request.Handling customer queries providing product information to customers.
Backup Team Leader | Customer Service
Provided Leadership and kept Team Motivated for Best
Performance.
Ensured resolution of escalated customer complaints.
Worked as a coach to team, helping them in their assigned KPIs.
Regularly highlighted improvement areas in coordination with Quality Assurance Team.
Customer Service Representative
Answer inbound calls and respond to customer request to
insure customer satisfaction.
Ensure resolution of escalated customer complaints using
applicable software.
Phone banking Officer
Answer inbound calls, emails and requests.
Management and resolve customer complaints using
applicable software.
Responded to customer inquiries with patience and positivity
to establish excellent first impression.
