خلاصہ

To pursue a challenging career in a dynamic organization that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement. A highly motivated and goal-oriented individual with strong interpersonal, organizational and analytical skill coupled with the ability to work well as part of a team or on my own initiative within a busy and demanding environment. Currently working as a Phone Banking Officer in BankIslami Pakistan Limited.

پراجیکٹس

Data Entry Representative

تجربہ

کمپنی کا لوگو
Phone Banking Officer
BankIslami Pakistan Limited
جنوری ۲۰۲۳ - موجودہ | Karachi, Pakistan

Achieving excellent service level scores at day end. Escalating/highlighting customers' issues/ incidence through complaint lodgment on CRM.Ensuring process efficiency by achieving set targets of call quality.Enabling all ADC channels such as internet banking, mobile banking, SMS alerts, e-statements upon the customers' request.Handling customer queries providing product information to customers.

کمپنی کا لوگو
Backup Team Leader | Customer Service
Sybrid Pvt. Limited
اپریل ۲۰۲۱ - دسمبر ۲۰۲۲ | Karachi, Pakistan


Provided Leadership and kept Team Motivated for Best
Performance.
Ensured resolution of escalated customer complaints.
Worked as a coach to team, helping them in their assigned KPIs.
Regularly highlighted improvement areas in coordination with Quality Assurance Team.

کمپنی کا لوگو
Customer Service Representative
Ufone
دسمبر ۲۰۲۰ - اپریل ۲۰۲۱ | Karachi, Pakistan

Answer inbound calls and respond to customer request to
insure customer satisfaction.
Ensure resolution of escalated customer complaints using
applicable software.

کمپنی کا لوگو
Phone banking Officer
JS Bank Limited
ستمبر ۲۰۲۰ - نومبر ۲۰۲۰ | Karachi, Pakistan


 Answer inbound calls, emails and requests.
 Management and resolve customer complaints using
applicable software.
 Responded to customer inquiries with patience and positivity
to establish excellent first impression.

تعلیم

Federal Urdu University Of Arts Sciences And Technology
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Business Administration, In Process
CGPA 3.6/4
2020
Government boys degree college korangi 2 1/2
انٹرمیڈیٹ / اے لیول, , ‎
PRE ENGINEERING
فی صد 57%
2019
Central Model Ideal Public School
میٹرک / او لیول, , ‎
Computer Science
فی صد 68%
2017

پیشہ ورانہ مہارتیں

ابتدائی Aseptic Technique Knowledge
ابتدائی Banking
ابتدائی Complaint Management
ابتدائی Cooordination Skills
متوسط MS Excel Dashboards
ابتدائی Quality Control Cutting

زبانیں

ماہر اردو