− Assist clients in opening new accounts, ensuring compliance with banking policies and documentation requirements.
− Guide customers on digital banking services, including mobile banking, internet banking, and ATM usage.
− Process cash deposits, withdrawals, and fund transfers while maintaining transaction accuracy.
− Utilize Screena software for verifying customer details, transaction monitoring, and updating account information.
− Operate RB7A software for managing account records, processing transactions, and ensuring compliance with regulatory requirements.
− Respond to customer inquiries regarding account balances, statements, and transaction details.
− Promote bank products such as savings accounts, current accounts, loans, and credit cards to meet branch sales targets.
− Handle customer complaints and escalate issues to relevant departments for timely resolution.
− Verify and update customer records to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
− Assist in branch operations, including cheque clearing, issuing pay orders, and managing account modifications.
− Educate customers on financial literacy, fraud prevention, and banking security measures.
− Support branch management in daily operational tasks, ensuring smooth workflow and adherence to bank policies.