• Managing, training, and providing overall guidance to the sales team of an assigned territory. • Setting reasonable sales targets to be achieved by the sales team. • Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. • Collecting customer feedback and providing updates to senior management. • Traveling to potential and existing customers within an assigned sales area like colonies and lands to present company offerings and build brand awareness. • Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales. • Developing and sustaining long-term relationships with customers. • Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects

Based on the Monthly Aging, collections letters are to be sent to all customers with balances
Placing direct phone calls and E-mails to customers that are past due.
Works closely with the Billing Department to implement processes an
f service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter.
Relays to Controller any and all accounts that need to be written off to bad debt.
Maintains Bankruptcy files on customers within the assigned Company Numbers.
Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
Oversees and assists with the clean up of RU’s (unapplied receipts), short paid invoices and Charge Backs.
Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.