Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Resourceful and dynamic professional with a robust foundation in both telecom and life insurance sectors, known for driving exceptional client experiences and streamlining service processes. Leveraging nearly a year of experience in life insurance, I excel in building client trust, executing strategic sales initiatives, and conducting insightful risk assessments. Currently, in the telecom industry, I bring a client-centric approach, adaptability, and precise organizational skills to every task. Recognized for my proactive mindset and dedication to excellence, I am eager to contribute these strengths to a progressive team, adding value through a balanced blend of analytical expertise and personalized service.
تجربہ
Sales Consultant
Being a sales consultant I have to wonder about in the market, meeting prospects and discuss the different financial programs and policies with them, thus making them invest with us with full confidence and guarantee.
Customer Services Officer
As a Customer ServicesOfficer currently, my prime responsibilitiesinclude:
1. Responding to Customer Inquiries: Address and resolve customer queries about telecom services, billing, and technical issues through various channels such as phone, email, or chat.
2. Troubleshooting and Problem Solving: Assist customers with troubleshooting for technical issues, such as network connectivity, and escalate complex cases to the relevant technical teams if needed.
3. Managing Account and Service Requests: Process service activations, deactivations, and modifications, as well as handle billing adjustments and account updates.
4. Ensuring Customer Satisfaction: Aim to provide a positive experience by actively listening, understanding customer needs, and providing quick and effective solutions to build customer loyalty.
5. Providing Product Information and Upselling: Inform customers about new telecom services, plans, or upgrades and, when appropriate, promote additional services to meet customer needs and enhance revenue.
