خلاصہ

To work in an organization that provides a challenging dynamic working environment where my existing knowledge can be utilized and advanced.

تجربہ

کمپنی کا لوگو
Manager Operations
Bank Makramah Limited
اگست ۲۰۲۳ - موجودہ | Karachi, Pakistan

Duties and Responsibilities:
Direct supervision of Account Opening & Closing, Accounts maintenance, Term Deposits placement and its maintenance.
Maintenance of accruals and profit rates on all deposit products.
Ensure strict compliance to SBP prudential regulations.
Co-ordinate with Manger operations to achieve standard quality and productivity standards
Maintain records for the department to furnish accurate MIS reports to HO and SBP
To monitor opening of accounts in accordance with guidelines provided by SBP prudential regulations and maintain strict vigil in order to track suspicious customers
Ensure that unclaimed deposits are transferred to SBP in accordance with their instructions
To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External customers.
Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.
Ensure that all SBP, HO and other regulatory reports are sent to the respective departments on or before due dates.
Handle customer/correspondent banks queries and ensure complaints are addressed promptly and within service standards to achieve customer satisfaction.
Interact with OPS and business groups to resolve customer and credit issues and acquire approvals as necessary.
To Make ITRS and submit into SBP.
Maintain locker operations (Assign, Operate, ets)
Ensure that unclaimed deposits are handled in accordance with SBP guidelines.

کمپنی کا لوگو
Customer Service Manager
Summit Bank Ltd
مئی ۲۰۲۳ - اگست ۲۰۲۳ | Karachi, Pakistan

کمپنی کا لوگو
Counter Service Manager
JS Bank Limited
مئی ۲۰۱۷ - مئی ۲۰۱۹ | Karachi, Pakistan

Duties and Responsibilities

To authorized all entries encasement, deposits, fund transfers, and clearing etc
To replenish and balancing of ATM
To check main cash vault and maintain cash according to the law of SBP.
To check and verify all fixed assets in branch.
To check cash vouchers and on daily basis
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Processing Remittance-Western Union, Express Money, etc
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.

کمپنی کا لوگو
Universal Teller
Summit Bank Limited
مارچ ۲۰۱۵ - مئی ۲۰۱۷ | Karachi, Pakistan

Duties and Responsibilities:
Handling of Teller Services Counters which includes Cash, Clearing, and Collections &
Remittances both Local & Foreign Currency
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.
Co-ordinate with Manager Teller Services to achieve quality and productivity standards.
Maintain records for the department to furnish accurate MIS reports to Head Office and returns to SBP.
Maintain strict vigil in order to track suspicious transactions through Cash, Clearing, and Remittance & Collection instruments.
Processing Remittance-Western Union, Express Money, Amanat Cash and Malik Exchange ect and Pay out cash to customer after proper verification.
Ensure that notes are sorted and documented in accordance in with SBP directives.
To inculcate positive attitude and Customer comes first approach in all endeavors related to both Internal & External customers.

تعلیم

Khadim Ali Shah Bukhari Institute of Technology
بیچلرز, , MBA‎
CGPA 2.4/4
2021
University of Karachi
ماسٹرز, بیچلرز ان کامرس, B.Com‎
Commerce, Banking & Finance
فی صد 55%
2014
Board of Intermediate Education Karachi
انٹرمیڈیٹ / اے لیول, , I.Com‎
English, Islamic Studies, Introduction to Business, Accounting, management
فی صد 60%
2011
Govt High school Shagore Chitral
نان میٹرک, Matric in Science‎
مکمل
2008
Board Of Intermediate and Secondary Education Pishawar
میٹرک / او لیول, , Matric in Science‎
Science
فی صد 62%
2008

پیشہ ورانہ مہارتیں

ماہر Organizing skills
متوسط Accounts Administration
ماہر Banking
ماہر Banking Knowledge
ماہر Basic Computer skills.
ماہر Branch Banking
متوسط Branch Operations Management
ابتدائی Commercial Finance Knowledge
ماہر Communication Skills
ماہر Conservation Awareness
ماہر Cooordination Skills
ابتدائی Corporate Accounting
متوسط Cross Cultural Communication Skills
ماہر Customer Analysis
ماہر Customer Service Skills
ماہر Employment Forms Processing
ماہر Excellent Interpersonal Skills
متوسط Handling Assignments
متوسط HR Operations Handling
ابتدائی Individual Contributor
ابتدائی IT knowledge
ماہر Market Knowledge
ماہر MIT Knowledge
متوسط Ms Excel
متوسط Network Security Administration
ابتدائی Operational Tasks Handling
متوسط Production Quality Monitoring
ماہر Quality Metrics
متوسط Talent Acquisition
ماہر Team Building
ماہر Team Player
ماہر Teller Operations Handling
ابتدائی Teller Services
ماہر Typing
ابتدائی التمويل الحسابي
ابتدائی خلاق
متوسط رعاية العميل
ماہر عمليات خدمة العملاء

زبانیں

ماہر اردو

Amir آپکے جاننے والے

Maqsood Ali Khan
British Council
Abdul Wali Wali anjas
Meezan Bank Limited