Driven and detail-oriented professional with hands-on experience in a corporate environment, seeking a challenging role to leverage analytical skills and a strong commitment to excellence. Eager to contribute to a forward-thinking organization and grow within a dynamic team.
Assisted in customer retention efforts by resolving issues, logging problems, and inquiring about unpaid bills.
Participated in win-back initiatives by contacting customers with overdue bills, encouraging payment, and analyzing customer data to identify potential payers versus defaulters.
Gained experience in various operational areas, enhancing my understanding of customer service and data analysis.
Collaborated with multiple departments, including HR and marketing, to support cross-functional tasks and projects.