• Develop and deliver a community fundraising plan, incorporating income raising activities from companies, organizations, individuals and volunteer groups, for the Region to achieve or exceed income targets.
• Soliciting funds for various on-going projects of the foundation which includes Islamic Microfinance Interest free loans, Education, Health, Tansgender Support Program, Cloth Bank, Food bank by conducting one to one meetings with existing potential donors as well as new individuals, organizations and comapnies.
• Manage the Fundraising Team by setting operational objectives and work plans and developing appropriate processes and procedures to ensure review and revision of such plans.
• Develop and implement a volunteer engagement programme which supports and engages existing volunteers and recruits new volunteers to raise funds for the foundation.
• Work with, and deliver support to, organize annual fundraising dinner.
• Develop annual income and expenditure budgets and regularly monitor them, taking effective remedial action where necessary, and ensure that appropriate reporting, monitoring and evaluation of activities takes place.
• Plan, implement, monitor and evaluate a broad range of community fundraising activities, projects and promotions to sustain existing support and engage new supporters, working to a donor-led approach.
• To represent foundation appropriately at functions, meetings and events and deliver compelling cases for support in writing and orally whether to one person or large groups.
• Collaborate with the head office Marketing, fundraising and communications team and project delivery services colleagues to plan and implement community fundraising campaigns.
• As a member of the Fundraising Management Team, contribute to the development of the Fundraising strategy, leading on community fundraising.
• Ensure all regional fundraising activity complies with foundations policies and procedures

• Development of community integration strategies and carrying out the activities.
• Increase liaison between Shifa foundation and Business Chambers, Trader Unions, Clubs and perform joint activities for mutual benefits.
• Engage with underprivileged communities and look for their needs and design the campaigns / products which can address those needs.
• Responsible for overseeing all ongoing projects activities and be the main contact point for the donors and field staff.
• Responsible for achieving targets at Grass Root level through donation boxes.
• Expand fundraising through donation boxes in larger cities across Pakistan.
• Managing team responsible for collection of donations at grass root level donation boxes.
• Develop strategies for increase in fundraising.
• Increase the monthly donations of International donors through Global outreach department.
• Reach out to International business / Ngo’s through Global outreach department for possible partnerships and implementation of programs.
• Ensure the Global outreach department achieve targets in accordance with the annual budgets.
• Design fund raising campaigns specifically in line with Local and International donors and their interests.
• Meeting with Government and Private Institutes organizations for possible partnerships and seeking grants under their CSR programs.
• Writing concept notes / proposals for seeking grants / donations.
• Managing and supervising staff at various level from Medical Officers to Field staff for successful implementation of projects.
• Managing and organizing Medical camps through collaboration with local communities within Punjab and KPK.
• Managing and arranging camps to deliver relief packages to the needy community.
• Monitoring and Evaluation of various projects for making better decisions and implementations in future.
• Maintaining strong liaison between various departments for implementation of the projects.

• Ensuring the Fund Raising Call Center reaches its annual, monthly, weekly and daily goals.
• To train, manage and lead Fund Raising call center agents in efficient manner.
• Responsible for primary (new hire) and ongoing training of the call center agents through informal observation and formal call monitoring.
• Responsible for insuring caller success and quality. Monitor and evaluate caller performance by analyzing their statistics. Provide feedback, suggestions and constructive criticism to callers.
• To make sure that the Call Center has a motivating team oriented environment for call center agents and supervisors.
• Enforcing discipline over Call Center rules, reliability and commitment of Call Center associates, and recommending disciplinary action on specific associates.
• Attending meetings, seminars on ongoing Projects of the foundation and training the new staff accordingly.
• Making yearly operational plans and budgeting in accordance with organization growth level.
• Record keeping maintain files.

• Answering Inbound calls of the patients
• Providing best Customer services to the patients
• Patients complaint handling
• Incident reports for senior management
• Responding and dealing with e-mails
• Achieving daily, weekly and monthly inbound call targets
• Receiving on-board training on the product from USA office via Tele-Link.

• Providing excellent customer care to walk in customers
• Coordinating between clients and various departments in the company
• Calling customers for sales order
• Preparing quotations for the customers
• Negotiating selling price of material with the customers
• Responsible for all kind of administrative issues in the company
• Updating cash, credit and job work registers on weekly basis
• Checking and updating IT related issues in various departments
• Responsible for the procurement of the company
• Responsible for the vehicles maintenance of the company
• Helping in short listing of CV’s for recruitment in the company
• Conducting Interviews
• Going to the port for clearance of all the imports of the company
• Preparing monthly salary of the employees of the company
• Personal assistance (travel, family, corporate) for the MD
• Making reports for the MD of the company

• Responsible for all the operations related to the call centre
• Handling and implementing policies for customer care department
• Involved in all HR activities from recruitment to training
• Involved in QC department listening to calls & rectifying agents
• Making notes for Quality Assurance purposes
• Providing product training to new & old agents
• Assigning sales target to individuals and to the teams
• Listening and rectifying employees issues (all sorts of issues to maintain healthy work environment in the company)
• Helping Managing Director to take important decisions in regards to business
• Generating reports for the Managing Director

• Cold-calling clients to offer recruitment services
• Making calls to clients as well as candidates.
• Sourcing and short listing C.V’s
• Conducting interviews of short listed candidates
• Answering inbound calls from candidates
• Responding and dealing with e-mails
• Reports for senior management
• Data Entry

• Making Outbound calls (Telesales-Telemarketing)
• Answering Inbound calls
• Providing best Customer services
• Customer complaint handling
• Incident reports for senior management
• Responding and dealing with e-mails
• Achieving daily, weekly and monthly sales target (individually as well as a team)
• Received training on the product from USA office via Tele-Link.

• Customer service, Site Supervisor
• Customer complaint handling
• Front desk, reception duties
• Key handling. Patrolling in the yard
• Responding and dealing with e-mails
• Incident reports for senior management
• Monitoring CCTV
• Access control (Checking employee ID’s, Passport of drivers coming from Europe etc)
• Liaison with head office and Police