· Monitor and ensure timely resolution of customer complaints and service requests.
·  Supervise a team of service technicians, providing guidance and support to maintain service quality standards.
· Conduct regular performance reviews and training sessions to enhance team skills and knowledge.
· Collaborate with the sales and product teams to address recurring product issues and improve customer satisfaction.
· Implement quality control measures to uphold Haier’s service excellence reputation.
· Liaise with regional service centers and logistics teams to optimize service delivery across assigned territories.
· Analyze service data and customer feedback to identify trends and areas for improvement.

· Read and interpret drawings, circuit diagrams and electrical code specifications to determine wiring layouts for new or existing installations
· Connect electrical power to audio and visual communication equipment, signally  devices and heating and cooling systems
· Type and proofread correspondence, forms and other documents.
· Answer telephone and relay telephone calls and messages
· Answer electronic enquirers
· Command on reparing of nokia, ericson, blackberry, oppo phones.
· Command on MATLAB, LAB VIEW, DAC, micro-controller, converter
· Compile data, statistics and other information
· Order office supplies and maintain inventory
· Record and prepare minutes of meetings, seminars and conferences
· Arrange travel, related itineraries and make reservations
· Splice, join and connect wire to fixtures and components to form circuits
· Test continuity of circuits using test equipment to ensure compatibility and safety of system, following installation, replacement or repair
· Install, replace and repair lighting fixtures and electrical control HV, LT and distribution equipment, such as switches, relays and circuit breaker panels
· Install brackets and hangers to support electrical equipment
· Verified receipts, expenditures and other documents of technicians and vendor invoices, coordinated office administrative procedures and review.
· Ensured Quality Project Management of Electrical Works, Implementation and Telecom Installation for Rollout Project according to client's KPI's, quality & timelines.  
Prepared and served around the project inspection forms; prepared weekly and monthly reports of all activities, including project milestone completion and reports