I am working as a Area supervisor in JLI and looking Bancassurance department. I am supervisor of 6 branches of HBL - DHA Area.Our expert agents are allocated in Habib Bank branches to educate customers and to generate business.
I was working as a sales manager and customer satisfaction manager. I have led a team of 5 peoples there. Reporting to the MD for new business plans, implementation and for final closings.I was handling a team of 3 peoples in customer services there as well.
I was working as a Team Lead outbound and customer services. A team of 20 agents were assigned to me. I was responsible to maintain customer service level and to generate new business as well.Conduct team meatings, coaching sessions. Reporting our call Centre manager on daily weekly and monthly basis.