More than 20 years diversified experience majorly in Finance , Sales ,administration & Customer support field. Having 7 years experience in Finance &account; Audit departments of multiple organizations.Also having more than 9 years experience in Customer support / customer experience department of Mobilink Pakistan.
Working as Manager Sales & Marketing Manager. Key Responsibilities are as below. 1. Making of Daily Production reports of Yarn. 2. Cotton Issuance Report for the Costing department. 3. Contracts Report for the Directors. 4. Keeping all the tracks of Contracts and directly in coordination with the buyers/brokers. 5. Sales & Daily dispatch reports, coordination with the brokers, transporters. 6. Keeping records of daily receipts/amounts from parties. 7. Daily coordination with the Banks regarding the amount received. 8. Making sales invoice and keeping record of Sales Tax. 9. Keeping track of LC’s and coordination with the banks in this regard. 10. Coordination with the Banks regarding Pledge of Cotton & Yarn. 11. Responsible for all the inventory of Yarn & Cotton in ware houses 12. Stock Taking of Yarn on monthly basis. 13. Keeping close contacts in the market with different buyers & brokers. 14. Making of new contracts with different parties regarding selling of Yarn.
Looking after sales of all 5 online Sales Channels operating under Zambeel Stores i.e. (Zambeel , Margalla , Intikhab , Level Seller & Lahore accessories).
Making sure Advertisement is running on all platforms.
Looking after QA & confirmation team and making sure all orders are processed and ready for despatch.
Catering complaint of customers .
Taking feedback from customer so to improve our overall services & getting their suggestions.
Setting Targets/Goals for the Sales Team.
Giving Knowledge about Active advertisement to team.
Making sure sales team write same product name in POS.
Monitoring Facebook, what’s app messages and notification of all platforms are timely respond by Sales executives.
Making sure all quires/messages of all platforms are effectively replied.
Making sure all order written in POS.
Making sure all addresses enters according to required format.
Making sure team is filling Sale performance sheet on timely basis and with accuracy.
Conduct Meeting with Buddy / different departments.
Making summary of daily Sales Performance and sharing it with management.
Providing new ideas to management to improve overall sales.
Finance
● Maintain accurate company accounts.
● Liaise with accountants in the preparation of end of year accounts and company returns.
● Undertake monthly bank reconciliations and reporting to the CEO.
● Submit and process of quarterly claims and processing invoices and payments.
● Ensure that financial systems and controls are in place
● Negotiate with suppliers.
Administrative duties
● Undertake the management of all administrative correspondence with international partners and suppliers.
● Deal with incoming & outgoing mail
● Organise & book venues for various meetings and events
● Maintain and update computerised & manual filing systems
● To support in Board meetings and submitting returns to relevant bodies
● Undertake any other reasonable duties as deemed appropriate
Team Lead Mobilink Contact center.
Responsible for the people management for 15 staff members in direct reporting, as well as day to day operations of Mobilink Commercial helpline 111.
Team Lead Investigation & Resolution Unit PMCL.
Leading a team of 60+ professionals in different shifts covering different desks including general complaints, GPRS, Blackberry Escalations, New Sales, MNP, Reversals, possible Churns as well as responsible of smooth operations of Mobilink International Roaming and Employee helpline.
Dec, 01, 2005 to August 2007.
Worked with CORDAID (Holland based International NGO)
Joined as a Finance Officer on Dec, 01, 2005 To August 2007
Specific Objectives:
• Responsible to prepare budget in consultation with management staff
• Responsible to maintain accounts
• Responsible to prepare monthly, quarterly and annual budget reports
• Deals with banks for money transactions
• Assist the Project Coordinator (of the PMU) to monitor budgets and provide budget variance
• Responsible to keep the record of HR documents
• Coordinate with logistics officer to ensure uninterrupted supply of materials
• Maintaining leaves records of employees ( Annual , Casual & Sick leaves ).
Arsam pulp & paper board industry were manufacturing paper . I was looking after sales and Tax matters. Dealing with sales tax authorities , buyers and banks . Working in Oracle based software to keep all the track and record of sales tax matters.
Providing support to the Manager Finance in different other matters I.e. ( Employee Salaries , Audit , stock taking, banking matters ) and any other task given by the FM.