I am a technical sophisticated MIS/Operations Manager who brings along over 15 years of experience in providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential in the healthcare, social marketing, and education sectors. I am well-versed in all aspects of performance reporting including development of actuals and highlighting metrics to management team. I am proficient in using technology, database, process modelling, and prototyping to solve company-wide challenges. I have completed Masters of Sociology from University of Sindh and Bachelor of Sociology from University of Sindh, Jamshoro.
My key skills include, business system analysis, process analysis & design, risk analysis & scope, design solution architecture, strategy & scheduling planning, business process improvement, change control management, project management, data modeling, management information systems, process optimization, risk assessment & mitigation and technology architecture.
Currently I am engaged with Greenstar Social Marketing (G) Ltd (Operation, IPC & HS Department), Karachi, as Senior Manager Operations, where I am responsible for delivering high-level advice to the Executive Director on strategic planning and business opportunities, risk management, and continuous quality improvement. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Working as Research Specialist in the Center of Excellence in Women and Child Health for survey Third Party Verification Immunization Coverage Survey (TPVICS). Implement and supervise research projects, review instruments for data collection and monitoring that effectively and efficiently support data collection. Works under the general directions of PI and Director (CoE).
A Develop and formulate search strategy and literature review for research project.
A Evaluate and Validate Data Collected.
A Making and compiling of Training Manual.
A Conduct Qualitative and Quantitative Analysis.
A Prepare weekly and monthly progress reports.
Working as Research Consultant Implement and supervise research projects, develop instruments for data collection and monitoring that effectively and efficiently support data collection. Provide input and analyses for multifocused research project. Works under the general direction of Head of Research.
A Development of data collection instruments and perform other research support functions such as contribute to research study design including methodology and analysis for grant proposals.
A Perform quality assurance and integration of multiple data streams for research studies, Marketing research projects and administrative needs Conduct multivariate statistical analyses using standard and advanced statistical techniques.
A Prepare results for reports, publications and presentations. Lead continued development of the infrastructure for the assemblage of data and computer models.
Working as Senior MIS Manager and responsible for Progress report of DFID and LAD-IV Projects. Monitor field activities key indicators and recommends actions for improvement. Prepare and interpret district wise CYP report, Enabling the organization to have the info on time and ensure the quality and accuracy of the deliverables/support.
Prepare and compile quarterly project progress reports and present the study results in monthly / quarterly review meetings.
Supervise and Monitor GSM Provider visits in Sindh, Punjab and KPK.
Ensure data accuracy and conduct trainings of field force for in house developed Online data reporting tool (MDS).
Serve as a Senior Operations Manager and deliver high-level advice to the GM on strategic planning and business opportunities, risk management, and continuous quality improvement. Offer excellent first-rate assistance to the management in establishing target of rural and signature clinics, as well as analyzing plan vs actual visit reports.
Supervise 110 Rural, 7 Signature and 6 Portable container Health Centers in terms of Operations, Sales and Data Management.
Attained 95% score in quality theme visit of Rural and Signature clinics, 110% YTD IUCD Sales Targets of Operation department
Functioned with the Senior Management team to improve operational systems, processes, and policies, as well as facilitate in the management reporting, information flow, and data management, business processes, and organizational planning.
Directed a team of 40+ peoples in the MIS department and data management center, as well as steered meeting with HODs and Managers to converse and fulfill system requirement for ongoing and upcoming projects. Led operations team, resources, and outputs, including business and financial management, HRM, facilities, information, and communications technology, and office administration.
• Engaged in cross-division collaboration to the development and successful delivery of an annual operating plan which support organization’s mission, objectives, and core values.
• Resourcefully trained GSM staff on In-house customized Oracle Apex based MIS application and helped research and monitoring & evaluation department in transforming data into meaning full information by filed visits onsite support.
• Utilized SPSS 22 to prepare legacy data, analyze historical data, and execute Greenstar MIS department SOPs. Successfully attained 84% “Outstanding” Performance in yearly appraisal form of 2016-2017.
Acted as an in-charge of central date management center and aided entry of paper-based forms of research, networks, health services, sales, and IPC departments. Shoulder the responsibility for managing MIS related tasks, including dashboards for CEO, CFO, CTO, and HODs. Compiled MIS report, such as sales analysis of CYPs by region, zone, MIO, SPO, GSM network providers, and outlets.
• Coordinated with Muller & Phipps to apply solution of Android Mobile based Doctor Calls for MIOs and SPOs, and succeeded in achieving 79% performance in yearly appraisal form of 2015-2016.
• Interacted with HISP India and PSI to execute DHIS-2 CRM, as well as integrated sales policies and procedures in MIS system to fulfill management requirements.
Actively liaised with partners across the Commercial lines of business and IT to understand strategic drivers and tactical needs and team can provide solutions, which meet the business needs with the necessary stability, usability, and scalability. Acted as a Business Analyst in helping projects in the data services incentive compensation and sales processing portfolio.
• Functioned in close collaboration with the distributors and internal business entities regarding Sales data; facilitated SFE Manger to make monthly field force sales targets and attained monthly & quarterly incentives of 140+ Sales force nationally.
Maintained MySQL database system for TB Reach II to raise early case-detection, reporting, and correct treatment of TB in low-cost private laboratories serving poor communities in Karachi, Pakistan, and Dhaka, Bangladesh.
• Challenged with the responsibility of propelling strategic initiatives, and credited for effectively developing android ODK mobile applications and MySQL reporting within tough delivery schedules.
Developed and deployed network interface, computer database systems, and SOPs to assure centralize data entry at Hala and Matiyari.
Implementation of Satellite data management units in Hala, Matiyari, and Bilal Colony Karachi.
• Generated and organized analytical report based on entered data, retained Geographical Information System, and liaised with satellite data management units and principle investigators for information dissemination.