خلاصہ

Worked on a multiple designations with same (Support) aptitude. Served as an Online and Onsite Corporate Support Officer also served as an IT Administrator and handled the whole network of the office in Lahore, Pakistan and now working as a Manager in a college in London, UK.

تجربہ

کمپنی کا لوگو
Customer Services Quality Manager
Mindbridge Pvt. Ltd.
ستمبر ۲۰۱٦ - موجودہ | Lahore, Pakistan

•Working as a Manager QA since September 2016 having a bunch of people to manage the Quality Of the project for emails support as well as liveops calls.
•Managing the team KPIs and alloted SLAs.
•Getting the work done by the team in a timely and efficient manner.
•Ensuring to comply with the company policies at all times.
•Ensuring that the production team is following the project instructions by giving them the regular feedbacks.
•Adherence to standard operating procedures, company policies and guidelines.

کمپنی کا لوگو
Contracts & Technical Support Team Member
Mindbridge Pvt. Ltd.
نومبر ۲۰۱۲ - اگست ۲۰۱٦ | Lahore, Pakistan

I have been working in contracts team of the project "epay".

کمپنی کا لوگو
Manager
Caetop College
نومبر ۲۰۱۰ - مئی ۲۰۱۲ | Essex, United Kingdom

کمپنی کا لوگو
Corporate Support Officer
Brain Telecommunication Ltd.
اپریل ۲۰۰۸ - جنوری ۲۰۱۰ | Lahore, Pakistan

کمپنی کا لوگو
IT Sales Executive
Wateen Telecom
نومبر ۲۰۰۷ - مارچ ۲۰۰۸ | Lahore, Pakistan

کمپنی کا لوگو
IT Administrator
Golden Star Cables
اکتوبر ۲۰۰۵ - اکتوبر ۲۰۰۷ | Lahore, Pakistan

تعلیم

University of the Punjab
ماسٹرز, , MIT‎
Information Technology
2007
University of the Punjab
بیچلرز, , Bachelors of Arts‎
Economics
2004

پیشہ ورانہ مہارتیں

ماہر Accounts Administration
ماہر Aseptic Technique Knowledge
ماہر Call Center Development
ماہر Call Controls
ماہر Deep Knowledge of the Subject
ماہر Financial and Budgeting Skills
ماہر Handling Assignments
ماہر Operations Process Improvement
ماہر Pursuing News Stories
ماہر Relations Management Skills
ماہر Skype
ماہر support services Management
ماہر TeamSupport
ماہر Windows
ماہر عمليات خدمة العملاء

زبانیں

ماہر اردو
ماہر انگریزی