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خلاصہ
1-CURRENTLY Iam working as Quality assurance supervisor in Allied Bank Ltd
2-I worked as compliance and audit officer in quality department n warid telecomn
3-I workED as customer service represantive in warid telecomn2-I was working as customer relation officer in telenor pakistan from last july 2006-july-2008
پراجیکٹس
تجربہ
Supervisor Quality Assurance
Currently working in compliance and audit in quality department.
• Meet all targets /KPI’s set by department
• Ensuring excellent customer experience by monitoring call/activities
• Preform compliance audit and ensure adherence to all internal operation and evaluate all procedures to maintain accuracy with all internal standards
Identifying root causes of issue and put forwarded proposals to the management team for improving
Supervisor Quality Assurance
August-2015 to Present: Working as “Compliance & Audit Officer in Warid Telecom Ltd.
• Currently working in compliance and audit in quality department.
• Meet all targets /KPI’s set by department
• Ensuring excellent customer experience by monitoring call/activities
• Preform compliance audit and ensure adherence to all internal operation and evaluate all procedures to maintain accuracy with all internal standards
• Responsibility to investigate the general complaint and business center complaint
• Coordinate with support department to better resolution of customer issue
• Identifying root causes of issue and put forwarded proposals to the management team for improving
