خلاصہ

Hello,


I bring along more than a decade of work experience in the IT industry in a wide range of roles.


My strength lies in the following areas:


- Customer Communication
- Product Ownership
- Process Design, Implementation, and Improvement
- Product Enhancement
- Backlog Maintenance
- User Stories
- Project Management
- Business Analysis
- Customer Success and Training
- Customer Support Management


I am currently responsible for spearheading end-to-end product ownership, implementation support, and providing operational expertise. I am also involved in establishing documentation policies & procedures, and process flows.


LinkedIn; pk.linkedin.com/in/umarfarooqj

تجربہ

کمپنی کا لوگو
Business Support Analyst
Printing Ventures
نومبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

I am responsible for· Managing backlog / Set priorities based on business needs, to deliver 100% of the goals set.· Post-sales transition, provide platform support and act as a subject matter expert during the design and implementation phase of the project· Host training sessions via email, phone, or screen sharing to teach them how to efficiently navigate and use our platform, and set up documentation for deliverables/implementation timelines, and SOPs for effective onboarding and user adoption.· Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customersUnderstand customers’ business challenges and industry trends and consult on how we can help them achieve their objectives· Interact regularly with clients to determine their needs and to develop plans for improving delivery

کمپنی کا لوگو
Product Manager - Support Team
ROZEE.PK
مارچ ۲۰۱۳ - نومبر ۲۰۱۹ | Lahore, Pakistan

• Managed 6 employees.• Responsible for operational process improvement, identifying inefficiencies, meeting with stakeholders, and drafting functional requirements for development initiatives.• Worked with development teams to deliver custom software that improved workflows, employee productivity, and overall customer satisfaction.• A complete understanding of the company's technical products and processes• Responsible for maintaining a knowledge base of technical solutions.• Train the support staff while solving procedural problems and recommending improvements.• Managing 3 SaaS products (ROZEE.PK; MIHNATI.COM; NASEEB.COM).

تعلیم

Global Institute Lahore
ماسٹرز, MSc, ‎
HRM and Information Technology
CGPA 3.2/4
2016

زبانیں

ماہر انگریزی

سفارشات

جنرک پلیس ہولڈر کی تصویر
Daniyal Awan
Software Engineer, Nextbridge (Pvt) Ltd
میں آپ کے ساتھ کام کیا ROZEE.PK

Umar is unfazed by challenges. Always prepared to take on anything encountered.

جنرک پلیس ہولڈر کی تصویر
Muhammad Majeed
Sr. Development Manager, Naseeb Online Services (Pvt.) Ltd.
میں آپ کے ساتھ کام کیا ROZEE.PK

Umar has a unique combination of creativity, strong work ethic, and management skills.

جنرک پلیس ہولڈر کی تصویر
Azhar Waris
Sr. Software Engineer, Dukan E-Commerce (pvt) LTD
میں آپ کے ساتھ کام کیا ROZEE.PK

Umar is a fantastic support team member. Quality support in no time.

جنرک پلیس ہولڈر کی تصویر
Mian Rehman
میں آپ کے ساتھ کام کیا ROZEE.PK

Umar is the type of person everyone just loves being around. Strong work ethic, great personality.

Umar آپکے جاننے والے

Mian Shafiq Rehman
Naseeb Online Services (Pvt.) Ltd.
Sameer Uz Uz Zaman
Jumani Group Of Companies
Muhammad Imran
ROZEE.PK
Daniyal Zia Awan
Nextbridge (Pvt) Ltd