·         Overseeing IT department operations, including Program Management Office, Project Management, PMO Audit, Technical Product Management, Business Analysis, Learning and Development, Professional Services, Integrations, Data Import, Interfacing, US Clients Onboarding and software development teams
·         Looking after products as product owner/Technical Product Manager
·         Defining high level roadmaps and strategic management implementation roadmaps
·         Defining audit standards and auditing IT processes to enforce proper IT process implementation and tools utilization
·         Defining the program governance controls
·         Helping to prioritize short and long term objectives
·         Maintaining existing programs, seeing that necessary updates are made
·         Managing and overseeing all stages of the development lifecycle of projects
·         Optimizing profitability and customer satisfaction through technology
·         Accomplishing human resource objectives by recruiting, orienting, and training, assigning, scheduling, and disciplining employees.
Setting job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

·         Overseeing IT department operations, including Program Management Office, Project Management, Technical Product Management, Business Analysis, Learning and Development, and software development teams
·         Looking after products as product owner/Technical Product Manager
·         Planning projects, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables
·         Implementing and providing guidance related to PMO Agile based processes and policies
·         Defining and implementing the program governance processes and controls
·         Defining roadmaps and strategic management implementation plans
·         Managing risks ,issues and taking corrective measurements
·         Working to deliver products on time and on budget
·         Helping prioritize short and long term objectives
·         Maintain existing programs, seeing that necessary updates are made
·         Establishing IT level process audits to gage performance and productivity of PMO and IT teams
·         Accomplishing human resource objectives by recruiting, orienting, and training, assigning, scheduling, and disciplining employees.
·         Setting job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

·         Overseeing IT department operations, including Software Quality Assurance, Business Analysis, Project Management and software development teams
·         Defining high level roadmaps and strategic management implementation plans
·         Determining vulnerabilities, the need for upgrades, and opportunities for improvement
·         Mediating between all parties to comprehend requirements and how best to meet them
·         Developing, implementing, and evaluating IT projects in line with organizational objectives
·         Maintaining existing programs, seeing that necessary updates are made
·         Managing and overseeing all stages of the development lifecycle for projects
·         Accomplishing human resource objectives by recruiting, orienting, and training, assigning, scheduling, and disciplining employees.
·         Setting job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

·         Overseeing IT department operations, including Software Quality Assurance, Business Analysis, and software development teams
·         Developing roadmaps and their implementation plans
·         Devising and establishing IT policies and systems to support the implementation of strategies set by upper management.
·         Ensuring delivery of products and projects on time and on budget
·         Maintaining existing programs, seeing that necessary updates are made
·         Managing and overseeing all stages of the development lifecycle for projects
·         Liaising with other departments to determine and address their IT needs and requirements.
·         Recruiting IT staff and defining induction plans.
·         Communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions

·         Managing QA and Business Analysis teams
·         Listing down milestones, checkpoints and set criteria’s to ensure the expected results on timely basis
·         Ensuring that processes and procedures are effective and fit-for-purpose
·         Working with Technical and Business Product Managers for requirements analysis needs
·         Analyzing new technologies and methods to make recommendations regarding their use
·         Establishing standards for Business Analysis, including methodologies, metrics, requirements and tools
·         Accomplishing QA and Business Analysis team’s human resource objectives by recruiting, orienting, and training, assigning, scheduling, and disciplining employees.
·         Communicating job expectations, monitoring and appraising team members according to policies and procedures

·         Managing QA department and all the QA teams
·         Listing down milestones, setting up test environments, checkpoints and set criteria’s to ensure the quality on timely basis
·         Inspections and tests on finished projects
·         Preparing test plans and helping teams with execution
·         Tracking records of quality reports, statistical reviews and related documentation
·         Analyzing new technologies and methods to make recommendations regarding their use
·         Responding to inquiries from users, clients and technical support regarding functions and operations of software programs
·         Performing QA process audits, defining KPIs of QA resources to assure implementation of standards
·         Recruiting QA resources and assessment of new QA resource requirements for projects

·         Leading QA team and team level activities
·         Working closely on the deadlines of the project with team members
·         Educating and coaching SQA team members on testing methodology and SQA approaches
·         Estimating testing efforts on small, medium or large projects
·         Overseeing the creation and maintenance of test data and test documentation
·         Setting up test beds, helping team with movement and regression testing of changes till production environment
·         Monitoring all testing related activities inside the team and make sure processes for manual and automated testing are properly being followed
·         Providing suitable solutions for issues  based on the understanding of the system and client business processes

·         Medical billing software, API, web, and smart device (android and iOS) applications testing
·         Database testing in Microsoft SQL including testing stored procedures, Reports, auto jobs and triggers
·         Executing and evaluating manual/automated test cases and report test results, and keep track of all changes.
·         Performing performance, load and stress testing of application and database servers
·         Training new QA hires and helping them to understand QA activities

·         Medical billing software, web, and smart device (android and iOS) applications testing
·         Creating, executing, maintaining and evaluating manual/automated test cases and report test results
·         Identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, and content

·         Medical Billing, practice management and payment posting of offshore (USA) doctors
·         Following up with insurances and working on unpaid medical claims
·         Analyzing how to increase monthly revenue of practices
·         Tele conversation with medical insurance companies in USA for medical billing related inquiries
·         Handling medical records of doctors with different specialties