خلاصہ

Respected and dedicated professional with experience providing internal employee
development, team effectiveness and leadership development consulting to all levels of an
organization. Able to design and implement strategic plans and develop high performing teams.
Seeking a position in an effective and efficient organization, with an aim to contribute positively towards the objectives of the organization, to the best of my capabilities and to utilize my Experience excellence in a professional environment to get a sublime position in the field of Construction.

پراجیکٹس

Quality Assurance Executive

تجربہ

کمپنی کا لوگو
Quality Assurance Executive
The Aman Foundation
مارچ ۲۰۱٦ - موجودہ | Karachi, Pakistan

• Calls Evaluation as per MPDS (Medical Priority Dispatch System).
• Reporting on daily basis to Manager Command & Control
• Documentation as per requirement of Manager Command & Control
• Counseling of EMDs
• Monthly performance evaluation of EMDs and Shift
• Annual performance evaluation of EMDs
• Trainings & refreshers of new EMDs as per MPDS
• Test conduction on monthly basis to improve medical and area knowledge
• Compiling complaints

کمپنی کا لوگو
Backup Supervisor
The Aman Foundation
ستمبر ۲۰۱۵ - مارچ ۲۰۱٦ | Karachi, Pakistan

Duties and Responsibilities:
• In The absence of Shift Supervisor responsible for all aspects of an emergency call and vehicle operations.
• Communicate and review policies, rules & regulations with the staff to maintain continuity in operations.
• Seeks to improve employee morale by effecting motivation, communication and self-actualization needs of the employee.
• Coordinate with other emergency services, media, managers at the time of emergency.
• Responsible for maintaining the floor decorum.

کمپنی کا لوگو
Coordinator
Aman Foundation
جولائی ۲۰۱۳ - ستمبر ۲۰۱۵ | Karachi, Pakistan

Duties and Responsibilities:
• Calls Evaluation as per MPDS (Medical Priority Dispatch System).
• Reporting on daily basis to Manager Command & Control
• Documentation as per requirement of Manager Command & Control
• Counseling of EMDs
• Monthly performance evaluation of EMDs and Shift
• Annual performance evaluation of EMDs
• Trainings & refreshers of new EMDs as per MPDS
• Test conduction on monthly basis to improve medical and area knowledge
• Compiling complaints

کمپنی کا لوگو
Senior Customer Service Executive
TRG (Telenor Call Centre)
دسمبر ۲۰۰۹ - نومبر ۲۰۱۲ | Karachi, Pakistan

Duties and Responsibilities:
• Foster the needs and requirements of the customers via phone.
• To ensure all customer service related activities are done within the bench-marked time.
• Provide accurate information to the concerned departments regarding the activities of the customers.
• Responsible for customer Retention.
• Handling junior agents daily issues regarding calls
• Monitoring agents regarding their KPIS
• Provide Necessary Feedback regarding any Mistake over calls
• Participate In Recruitment of New Agents

Achievements:
 Meeting the assigned monthly targets of quality and quantity.
 A+ (90%) monthly performance (KPI Reports).
 Coming out with flying colours in the team related product quizzes, trainings, meetings and other activities thus contributing towards the overall performance of the team.

کمپنی کا لوگو
Asst.EMO
The kidney Centre-Post Graduae Training Institute
مارچ ۲۰۰۹ - دسمبر ۲۰۰۹ | Karachi, Pakistan

Biomedical engineers typically do the following: Design systems and products, such as artificial internal organs, artificial devices that replace body parts, and machines for diagnosing medical problems. Install, adjust, maintain, repair, or provide technical support for biomedical equipment.

تعلیم

University of Karachi
بیچلرز, بیچلرز ان کامرس, B.com‎
Accounting, Economics & Mathematics, Business Communication
درجہ C
2009
Govt. Degree College
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), ‎
Physical Chemistry, Bio Chemistry, Industrial Electronics
درجہ C
2007
Public School
میٹرک / او لیول, سائنس, ssc‎
Physics, Chemistry, Biology
درجہ C
2003

پیشہ ورانہ مہارتیں

ماہر Ability to work independently as well
ابتدائی Amin Management
ماہر Basic Life Sapport Course
ماہر Customer service skills.
ابتدائی Handling Assignments
ابتدائی MIT Knowledge

زبانیں

ابتدائی سندھی
ابتدائی پنجابی
ماہر اردو
متوسط انگریزی

سفارشات

جنرک پلیس ہولڈر کی تصویر
Muhammad Tauqeer
Trainee Mechanical Engineer, Fata Development Authority Peshawar
میں آپ کے ساتھ کام کیا The Aman Foundation

Active leader

Jouhar Ali آپکے جاننے والے

Yasmin Khan
Some company's
Muhammad None Tauqeer
Fata Development Authority Peshawar
Syeda Mehak Batool Bukhari
Faysal Bank Limited
Faisal Saeed
Khyber Pakhtunkhwa, Right to Public Services Commission