Handling the following tasks
o   Regulatory Validation
o   International Audit UAE
o   International Audit - Oman
o   KYC Remediation UAE.
o   Investigation of issues against staff.
o   SQ Audit (Lahore & Islamabad Branches)
Handling the following tasks
 

Validation of the solution offered by the various departments in response to the objection raised by the State Bank of Pakistan that include a countercheck of the supporting documentation provided.
Responsible for conducting audit of different functional departments of HBL UAE and HBL Oman.
Responsible for conducting audit of the customers files of UAE account holders and ensuring that the documentation in the files comply with State Bank of Pakistan and UAE Central standards.
Assign responsibilities for looking into various complaints against staff employees.
Assign responsibility for the Lahore and Islamabad Brach Service Quality audit.

Responsibilities include
Complete Project Management for the following organizations
·         TEZ Financial Services
·         Mobile Banking Helpline (Telenor Microfinance Bank)
·         Alfalah Insurance
·         Lahore Waste Management Services (LWMC)
·         Punjab Skills Development Fund(PSDF)
·         PLRA (Punjab Land Record Authority)
·         KKT & 3D Life Style, Stylo Shoes,UMT(Lahore)
 
Handling the following tasks

In charge of quality assurance on the team that will verify consumers, and loans will be given to Tez Financial Service customers in accordance with the results of the verification. Managing the group in charge of loan recovery is my responsibility. Managing a team that would call prospective customers. I was part of the CRM (Customer Relationship Management) system development team and had to work with software developers to have a software system that helps business owners easily track all communications and nurture relationships with their leads and clients. 
Managing the mobile banking operation (as a member of the pre-launch team for the mobile banking project in Pakistan), support quality team to create a new process for the hotline for mobile banking, Telenor retailers, and mini franchises. I was in charge of handling a staff that would provide retailers feedback, check for fraudulent activity, and take necessary action. I was also responsible for escalating complaints received from Easy Paisa retailers.
Responsible for development of Procedures for Alfalah Insurance contact center also I was part of the CRM (Customer Relationship Management) system development team and had to work with software developers to have a software system that helps business owners easily track all communications and nurture relationships with their leads and clients.
For the Punjab Skills Development Fund, was responsible for managing and leading the team that responds to student complaints about fee-related issues. I also worked with the IT team to design software that will help customers to get the details of the complaints related to finance and other fields.
For other projects including PLRA, KKT & 3D Life Style, Stylo Shoes, and UMT, I was in charge of managing various operational responsibilities that were connected to project clients.

Project Support for a Retention Project Support.
Service Outbound Project Support.
Marketing and Consumer Research focus by conducting various surveys.
Training of new employees in goal settings and goal achievement, how to satisfy customer and how to tackle unexpected situations.
Developing and formulating strategies to make the incentive attractive to win backporting out (MNP) customers to generate more revenue. Worked in the Service outbound department to handle all kinds of PTA / Cellular and GSM related complaints by providing best follow up to offer best customer care. Worked as a part of a pre-launch team of Warid Telecom.