خلاصہ

I'm amna and done master in mathematics from Karachi university. I have strong communication and interpersonal skills and I am capable enough to cope with a team.

تجربہ

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Team Leader
United Bank Limited (UBL)
مارچ ۲۰۱۴ - مئی ۲۰۱٦ | Karachi, Pakistan

I worked as a team leader in United bank Limited(UBL)
Job Responsibilities:

Team leader Contact Center (Outbound Unit) 11-Dec- 2014 till 11-May-2016

• Identifying skills gap with the team members by evaluating & conducting appropriate training to achieve improved performance of the Team.
• Reviewed work of Telesales team and evaluated productivity of individual sales person.
• Carried out Random Quality checks on calls to improve sales quality, minimize errors and track operative performance.
• Coaching, mentoring and training agents to ensure that quality sales are made.
• Processing service requests of customer to update details.
• Responsible for making Daily, Weekly & Monthly M.I.S report.

تعلیم

University of Karachi
ماسٹرز, , Masters in Science‎
Applied Mathematics
2013
University of Karachi
ماسٹرز, , Masters in Science‎
Applied Mathematics
2013

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