● Manage and monitor all installed systems and infrastructure
● Support the Remote IT Branches And IT staff globally
● Install, configure, test and maintain operating systems, application software and system management tools
● Proactively ensure the highest levels of systems and infrastructure availability
● Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
● Maintain security, backup, and redundancy strategies
● Participate in the design of information and operational support systems
● Assist the technical team to Provide 2nd and 3rd level support
● Liaise with vendors and other IT personnel for problem resolution
● Design and implement security systems and redundant backups to maintain data safety
● Provide technical Direction to IT support staff
● Oversee the development and installation of new hardware and software
● Maintain and update the IT inventory portal and IT ticketing system

• Providing Level 1 and Level 2 support relevant to DATA CENTER Application Servers, Database Servers, Web Servers, ACD, Cisco CTI, Cisco Call Manager, (Publisher and Subscriber), PG’s, CVP.
Providing services on ZTE, CISCO, IBM, Dell and HP Platforms
• Manage and support more then 200 Cilent System
• Installation & configuration of Windows Server 2003/2008/2012
• Administrating Gene6 & Microsoft FTP Server
• Installing and configuring the user based Certificate for network access on End users PC's/Laptops.
• Configuring Network access Servers and Routers for AAA Security.
• Maintaining & backup of MS SQL Server 2000/2008
• Maintain redundant link for all important Links.
• Handling the FAST IT infrastructure that is comprised of more than 100+ network devices.
• Administration and Management of LAN; WAN; Data Center includes Nexus 7706 ; Nexus 5548; ASA firewall; Fortinet Firewall, ASR 1001X Routers; 2960X ,3750 switches; 2921 routers; Cisco AP’s , VPN’s GRE Tunnels
• Backup, migration and restoration of client & server machines
• Cisco IP Telephony (Cisco IP Communicator (CIPC) & UCCE (Cisco Agent Desktop -CAD) client products installation & configuration
• Implementing group policy management (GPO) to compliance with company desktop Policies
• Managing Microsoft ISA 2006/TMG 2010 as Proxy Server for internet availability
• Oracle Siebel CRM & CTI client installation & configuration
• Providing LAN/WAN & Wifi connectivity to all department of contact centers
• Generating technical reports of system & network problems
• System and network security through anti-virus and firewall softwar
• Operating Systems installation, configuration and troubleshooting
• Recommend hardware and software solutions for potential problems
• Installation and configuration of business application software & database
• Maintenance of MEDIA “PRI, E1, E3 and Fiber Optic” allocate to PTCL Contact Centers.

● Taking Support calls & resolution 24/7.
▪ Deployed a complete Network Management System
▪ Management of wireless LAN
▪ Deployment Microsoft ISA Server
▪ Maintain the reports on project and smooth operations
▪ Meetings with different IT Company regarding Requirements
▪ Handle Domain Server, DNS Server, AD Server, ISA 2006 Server, Firewall,
▪ Troubleshooting all kind of problem LAN & W-LAN
▪ Troubleshooting all kind of problem Printers, Scanner & Copier
▪ Maintain Two Campuses & Admin Branch network
▪ Deploy and Upgrade AD (Server2008) to Server 2008R2
▪ Configuring and troubleshooting VPNs between Main Campus and Branches
▪ Procurement of Ssytem Units and IT Equipment form Vendor

▪ SCCM installation on all Clients System
▪ 15 new branches of HBL (Designing network & servers installation)..
▪ Install, troubleshoot & maintain hardware & network of 150 nodes. (Platform Microsoft, Microsoft Windows 2000, Microsoft Windows Server 2003- 2008, Microsoft Windows xp, Windows Vista, Windows Seven, Mac).
▪ Planed and installed LAN Network of Branch
 E-mail configuration, Recover E-mail, Repair, Printer Installation ,sharing, File Sharing, Configure Cisco Switches, Any Technical Problem in Network, Troubleshooting, Solution In minimum Time Period,
▪ Server2008R2 complete installations with all other software
▪ Bank software installation and update
▪ Domain joining on all client System
▪ Maintain Branch local network and resolve ISP Connectivity issue
▪ Troubleshooting all kind of problem LAN & WLan.
▪ Create backup all PC,s working in branch using different 3rd Party Software’s
▪ Install operating system (Microsoft Windows XP, Windows Seven) on each Client System and banking software’s
▪ Domain Configuration on all Clients Systems.
▪ Install OUTLOOK (2003.2007, 2010) and retrieve pervious mails.
▪ New user create and retrieve all Backup data
▪ IP address configuration on PC,s and share the local network
▪ Printer and scanner software installation and share the branch network
▪ Work as part of a team with excellent communication skills.