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خلاصہ
Why Ahsan?
Sales & marketing professional with a wealth of experience in sales, marketing, import, procurement & customer relationship spanning over 10 years. Multidimensional exposure to domains like sales management, procurement & sourcing and administration. Employing customer centric approach, committed to customer satisfaction, business development, designing and implementing aggressive sales strategies for exploring new business opportunities and developing profitable streams of revenues in challenging market environment
Specialized in Preparation of Call Flows, Processes, Development of Resources, Call Evaluation,
Preparing Information Notes for Customer Care Staff, Gathering Training Need Analysis.
Expert in new business plan implementation, and re-launching of the business.
Expert in strategy / analytics for current running operations / business.
Work experience of more than 14 years, in different roles gives me a plus to handle any situation during the duties and JDs.
تجربہ
Manager Sales & Marketing
Global Technologies, Lahore, Pakistan
Working as “Manager Sales & Marketing”, December 2012 – Present
Responsibilities:
Global Technologies is a top construction machinery supplier in Pakistan for renowned brands like SANY, Shantui, Topall, XCMG, Shera and GUTE Machinery. As Manager Sales & Marketing my JDs were; develop new dimensions of business, development of website & online on live chat client to response customer’s inquiries, participation in Gov’t Tenders for supply of machinery, Monitor and help the client from order till installation of machine. All necessary requirement of Tender documents i.e. earnest money, bank guarantee & tender documents filling. Looking for international orders from worldwide and source the machinery from supplier. Online client searching through different medium like Alibaba.com, tradekey.com etc.
Manager Import
Warsi Communication is a well know importer for spare parts of machinery & General Trading. My duties were to source all the requirement of local market from china or Japan and handle all the process from payment to delivery including logistics. Handling all the clients of Pakistan and International suppliers. International investors and suppliers along with my CEO. Responsible for business development through online portals alibaba.com and other plate forms
Supervisor Quality Assurance (Customer Care)
Area of Responsibilities:
Measuring CS division’s Quality of Recorded calls, Ticket Creation/Handling and Correspondence through provided tools
Coaching and mentoring of allocated team members to policies and procedures.
Ensuring Quality of service through individual feedback to CS team members.
Meeting daily targets assigned by Quality Assurance Manager.
Close Coordination with Managers, Supervisors and Coordinators regarding allocated team member’s performance.
Supervisor Inbound Consumer Contact Center
Responsibilities:
Supervision of the Inbound Contact Center teams
Ensuring roster adherence.
Ensuring FCRs with successful execution of plans devised by Head Contact Center to keep service level as per industry standard.
Using problem-solving skills to handle difficult or irate clients and resolve conflicts
Keen monitoring of team member’s performance in order to keep profiles.
Regular meetings with team members to ensure that processes and procedures are understood and executed as per the requirements. Developing Team coordination as their 2nd in command.
Achievement / Certification / Trainings:
Awarded 5 times for the outstanding performance as Best Floor Supervisor of the Month.
Certificate of Participation in Training of ‘Impression Management’ 1-Day Experience facilitated by Navitus (Pvt) Ltd.
Member of launch & Re-launch team - Wateen Telecom, World's Largest WiMAX Network in Pakistan
Participated in the Trainings of “Passion Test” By Naila Bhatti, “Customer Service Excellence” by Zeeshan Hassan, “Communicate Skills” by Mian Amer Ghani & “Goal Setting” by Zeeshan Lakhpathy
Projects:
Innovator of OTBT (Out of the box thinking) and was leading the project with Operation Manager.
Worked on Self Troubleshooting Tutorials / Instructional Manual project for Wateen Customers.
