KHURRAM TAHIR
Pak C 092-0331-2357584 [email protected]
CAREER OVERVIEWm
To become a member of a dedicated organization, where my talents will be used to their fullest. My goal will be to direct efforts towards the development and growth of a dedicated organization. Accomplishing this through the continual progression of my knowledge, skill, experience and talent. Summary Having four years of experience as a Phone Banking Officer in Standard Chartered Bank Pakistan, Contact Centre. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
CORE STRENGTHS
High customer service standards Telecommunications knowledge Employee relations specialist Proficient with Microsoft Office Service solutions expert Suite Call center management Conflict resolution techniques experience Client relations specialist
ACCOMPLISHMENTS
Played an instrumental role in increasing customer satisfaction ratings index .
WORK EXPERIENCE
I-BANKING Officer 03/2011 to 12/2013
Standard Chartered Bank Pakistan
Satisfying customer by providing solution to the banking problems. Maintaining of various banking products from customer contact centers and resolve issues related to merchant. Resolve customer inquiries and complains regarding Internet banking. Providing complete issues regarding Internet bankin
Resolve customer logging in issues, positive and affective behavior and tactics while customer dealing.
Control Operations Officer 10/2007 to 02/2011
Standard Chartered Bank Pakistan
Responsible for giving first level of information to the customer, such as Account Balance, Credit Card Balance, Currency Rates and location of branches. Provide banking products inquiry to customer. Meet sales and branch banking targets on daily basis. Maintain customer accounts, this includes internal transfer (including card payment). Updating permanent nature information on the system. Maintain of credit card, primary responsibility included.
Maintaining of lost, stolen, suspicious blockage. Treasure reward point redemption.
Phone Banking Officer 05/2007 to 09/2007
Standard Chartered Bank Pakistan
Responsible for giving first level of information to the customer, such as Account Balance, Credit Card Balance, Currency Rates and location of branches. Provide banking products inquiry to customer. Meet sales and branch banking targets on daily basis. Maintain customer accounts, this includes internal transfer (including card payment). Updating permanent nature information on the system. Maintain of credit card, primary responsibility included.
EDUCATIONAL BACKGROUND
2007 Bachelor (Science) Science
University of Sindh - Jamshoro Pakistan
2006 High School Diploma Science
from Ship Owner's College - Karachi Pakistan
CERTIFICATIONS
Java, A Certification, Windows XP,2000, NT , Hardware Technician, Trouble shooting of Windows MCSE TOEFL
ADDITIONAL INFORMATION
Father Name Tahir Rafiq