-Adherence to signing/passing schedule & Ensure Compliance of Internal, external audit and SBP Exceptions.
-Rechecking of Daily vouchers for different exceptions after initial ticking of supplementary sheets by Cash Manager.
-Approval/Supervision of EDD/ODD/KYC.
-Maintenance of Administrative and Financial discipline & Checking of HO Reconciliation statement.
-Custodian of Cash Key-B and combination lock of ATM (Backup Cash Manager) & Custodian of Test Key Part-I.
-Monitoring of Suspense, Sundry ledgers and management of GLs in line with PR’s.
-Management/Recording of Asset Inventory.
-Service Management- Disposal of Customer complaints ensure that Key service targets are met.
-Implementation of services standard e.g attends the phone within 3 rings and handing over cheque book in envelop etc
-Approval of Activation of Dormant/Unclaimed A/Cs & Maintenance of Branch Document/Key/Test Key Registers.
-Monitoring of Accrual/payment of profit/ M-up and deduction of WHT.
-Arranging Approval of Cancellation and issuance of duplicate instruments.
-Approval to pay ATM Claims and payments from deceased A/Cs.
-People Management- Coaching, training of ops staff. Foster team work between sales and operation.
-Risk Management- Ensure efficiency and correctness to obviate the chances of fraud.
-Indirectly responsible for effective performance of jobs pertaining to branch staff.
-Ensure proper maintenance of inward/outward mail process.
-Ensure Branch Security arrangement e.g smoke detector, metal detector working, fire extinguisher, security /Burglar alarm, sos connection etc…
-Non sharing of IDs by the staff members and non-authentication of transaction by calling transaction number.
-Maintenance of root password, Heavy Transaction report & up-to-date record of dispatched/re-dispatched HY-SOA.
-Zakat deductions, CZ- 50 maintenance and register maintenance etc & Accurate profit provision accrual.

-Account Opening CDD/AML requirements etc…
-Issuance of Cheque Book, maintenance of record, Custody of security stationery and its destruction.
-Rectification of Audit objections.
-Closure of Deposit Account.
-Completion of documents before activation of Dormant /Unclaimed accounts.
-Proper pasting/ filing and maintenance of AOFs forms and keeping in safe custody.
-Updation of customer profile subsequently.
-Bi- annual internal assessment of top 100 depositors.
-Maintenance of NADRA log Book.
-Maintenance of up-to-date file of daily report with remarks.
-Updation of threshold limits in system.
-Updation of ODD on the basis of breaking of threshold limits.
-Updation of periodic ODD of low/medium/high risk accounts
-Issuance of PO/DD/CDR.
-Salary/pension entries in the system.
-Different Transfer transactions.
-Rectification of Audit objections, pertaining to his/her job.
-KYC of applicant /beneficiary in case of instrument issuance.
-KYC of recipient of cash in case of online payment (if authorized for this assignment).
-Deduction/recovery of bank charges for remittances.
-Collection of OBC/LBC/intercity.
-Home Remittance.

-Ensure that customers are well looked after by the entire branch team by following the bank policies & procedures and by providing them personalized service & proper guidance.
-Mange Floor Time Management, ensure that designated team members perform their duties in letter sprit.
-Act as focal point between branch, Service Quality Department and departments at Head Office.
-Ensure that ATM Cards are properly kept by ATM Cards custodian and complete record of same is maintained; further ensure that ATM Cards are timely delivered to customers.
-Ensure that all e-forms are timely initiated in CRM (system) and further ensure (via e-mail with a copy to Branch Manager) that all e-forms are authorized by Operation Manager / Team Leader before end of business day.
-Ensure that ATM intimation letter for customer card collection is handed over to courier maximum by next day of card receiving, further ensure that the dispatch slip along with the letter’s copy is obtained and file in proper manner.
-ATM card register is maintained and possessed (only the register), physical cards should not be found in SQC’s possession.
-Ensure that ATM balancing is timely and properly done, which is also followed by settlement of overage / shortage of cash, cash settlement in customer’s account and the execution and maintenance of relevant record.
-Ensure that all opened accounts are authorized an same day as well as all accounts are sent to CAO on system on the same day.
-Ensure that the physical AOF and documents are delivered to CAO within the defined TAT by the concerned staff; POD / receiving must be retained and maintained at branch.
-Ensure that captured card return and deliver are properly and timely executed and recorded by the concerned staff.