• Providing services for export and import internationally.
• Managing daily sales target.
• Managing relation with retail and corporate customers
• Managing the team to meet KPI's without failure
• Direct area of responsibility is to delivered excellence services to customers.
• Booking in easy ship after checking security of shipments with all SOPs of Security Inspection
• Updated checkpoint in tiny terms (SCL, GOP).
• Customer dealing for international shipments both for corporate and cash accounts customers.
• Preparing cash report on daily basis and updated data in “WEBDCR”.
• Giving best ideas solution to valuable customers all the way.
• Handling queries trough “NPTS”.
• Answering the queries of customers on phone calls.
• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.
• Track and trace shipments in adherence to DHL network standard & ensure that customer is fully updated on any query or issue within the agreed time.

Selling and promoting account software 'Catalyst'
Maintain existing customer relationship.
Identify new potential customers and convert their business.
Learn about finance accounts software and keep updated for new product info.
Keep updated with the competitors offering.
Provide solutions to the customer problems.
Achieve & exceed annual sales target.
Keep company CRM updated regularly.

• Maintain record of shipments with their respective details.
• Prepared summery of packing list
• Making of record book. (Having 4 copies for respective department)...
• Making of shipment orders.
• Making of memo for cancellation of pay orders.
• Clearing agent invoice.
• Verify shipping invoices.
• Making of files for record.