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خلاصہ
I bring along more than 10 years of distinguished career in the airline/GHA and Logistics & Cargo Sector/Customer Service /cargo operation Professional/Human Resources Administrative , managing entire spectrum of operations in field of Logistics, Supply Chain, Export/Import, Administration and Resource Management; with an excellent set of leadership skills and commitment. Expertise in managing the cargo operations ensuring timely loading and unloading of the same.
I possess sound analytical and logical reasoning skills and I am result oriented, focused enterprising professional with a documented record of strong leadership. An Diploma in quality management from PIQC institute of quality and MBA from Allama Iqbal Open University, Islamabad; skillful in ensuring availability and delivery of right quality materials at the right time, price & terms; devising efficient Logistics Management System to ensure delivery of the goods / shipments as per committed timelines and cost.
Currently associated with Gerry Dnata ,Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty,Plan and communicate requirements to build-up teams for Loading of Cargo products for carriage on assigned aircraft in accordance with priorities and volume/payload available, optimum utilization of capacity.skilled in communicating on a daily basis with airlines
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
پراجیکٹس
تجربہ
Cargo customer service Agent
Deliver world-class service to all customers
Attend to all e queries with regard to cargo shipments.
Coordinate with the relevant airline cargo department in order to communicate clearly with customers regarding operational discrepancies
Creating shipping documents, including bills, invoices/DO and gate pass.
Handling Import Documents, notifying consignee of the arrival of freight and collects payment for handling charges
Cargo Customer Services Supervisor
Feedback on customers complains via the phone and email in a timely and appropriate manner. Coordinate with the relevant airline cargo department in order to communicate clearly with customers regarding operational discrepancies which have resulted in customer dis-satisfaction. Liaison with Cargo Reservation, Outstations, Sales and Operation teams in order to respond to shipments query and report status back to the customers. Communicate and keep in touch with operation team to ensure that all customers and outstations staff issues are resolved satisfactorily. Handle irregularities or discrepancies and ensure the concerned departments are involved in resolving the issue. Ensure mis-routed, offloaded, delayed, lost shipments are tracked and timely communicated and follow up is given to the customers. Document all activities for quality and metrics reporting through the I cargo application.
Logistics and airfreight Supervision
- Accountable for developing, expanding and maintaining healthy customer relationships and handling activities of export custom clearance, order-entry and filing
- Devising efficient logistics management system to ensure delivery of the goods / shipments as per committed timelines and cost
- Coordinating with airlines/transporters for incoming and outgoing cargo movement and storage;negotiating with contracts and transportation
- Involved in labeling/marking and manifestation of cargo for airport
- Maintaining documentation of air export in all operations disciplines and ensuring both quality & quantity
- Adroit in heading the entire logistics function & maintaining smooth relations with transporters for cost effective transport solutions as well as expeditious clearances
- Proficiency in managing the entire end to end operation encompassing marketing, finalization of shipment terms, pre /post shipment formalities
HR Assistant
Providing clerical and administrative support to staff of the Human Resources department.
Maintaining employee personnel files.
Coordinated with internal Cargo units to ensure customer queries were resolved within Pakistan International Airline (PIA) cargo's state service levels
Provided a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query
Supported Customer Service team by aiding other team members and supporting the team in achieving service levels
Built awareness of PIA cargo products and services through customer interactions
Developed relationships with customers beyond the required professional interaction
Collecting, sorting and distributing any incoming job applications.
Admin Assistant
Coordinated activities by scheduling work assignments, preparing security staff duty roster, over time sheet, setting priorities, and directing the work of subordinate employees
Managed and provided effective leadership to the security team and ensure that resources were appropriately and efficiently allocated to key areas of work and priorities were always covered adequately
Maintained records, prepared reports of alarms, incidents, and complaints; and composed correspondence relative to the work
Performed a variety of secretarial duties including drafting and typing routine correspondence, arranging meetings and taking minutes
