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概要
A rigorous, task driven professional with six years expreience in data entry, customer service, office management and reception duties.
Professional in telephone customer service, tech support, and customer care. Familiar with Intercom and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data.
工作经历
Secretary
While working as secretary I perform following tasks:
- Receiving calls and forwarding to the relevant officer in the office.- Coordinating with PTCL about telephone issues.- Paying the PTCL and mobile company bills.- Making sure the broadband works seamlessly and coordinating with PTCL in case of problems.- Managing office flinging system.- Managing attendance record.- Arranging conference calls over phone.- Making arrangements for Webinars on different platforms
Customer Relationship Officer
Kept time and attendance of the staff. Answered and directed phone calls. Greeted and assisted visitors. Organized and scheduled meetings and appointments. Drafted letters and emails on behalf of the Clinic. Produced and distributed correspondence memos, letters and forms. Prepared customer profile and maintained the relevant record. Processed invoices. Maintained customer contact list. Provided elementarylevel IT-related technical support when needed.
Data Analyst
Managed master data that included creating, updating and deletion of data elements. Managed users and user rights. Provided quality assurance of imported data, working with quality assurance analyst on regular basis. Commissioned and decommissioned data sets. Processed confidential data and information accordingto guidelines. Developed reports and analysis. Managed and designed the reporting environment, including data sources, security, and metadata. Supported the datawarehouse in identifying and revising reporting requirements. Supported initiatives for data integrity and normalization. Made sure IT security of the databases isprotected. Kept all files updated. Installed update patches on regular basis.
Data Entry Operator
Prepared, compiled, and sorted documents for data entry. Verified and logged receipts of data. Transcribed source data into the required electronic format.Transferred information from hard copies format to data format. Performed high-volume data entry using word processing, spreadsheet, database, or other computersoftware. Verified integrity of data by comparing it to source documents. Reviewed data for errors, missing pages, or missing information and resolveddiscrepancies. Maintained filing system and protected confidential customer information. Performed regular backups to ensure data preservation. Responded torequests to retrieve data from the database or electronic filing system. Used basic office equipment: photocopy machine, facsimile machine, etc.
