 Provide technical documentation of all system architecture in use and in development, including network diagrams policies like, use of printers and others office appliances.
 Review internet connectivity and computer hardware to be compliant with WL minimum standards in a timely manner.
 Configure, deploy and maintain all network equipment for office; configure all intra-office network protocols in use.
 Ensure that all provincial and district offices backups are available on monthly basis.
 Ensure that all provincial office systems are connected with central server and using the share drives for data backups.
 Maintain user data and email backup mechanisms for ensuring redundancy of all vital operations data.
 Provide technical assistance for staff for all PC hardware, software and associated peripherals.
 Log support requests and document their outcome to assist in the resolution of common queries.
 Maintain existing computer equipment to the agreed standards of WL global operations by performing upgrades, new installations and carrying out routine procedures.
 Coordinate HR for creation and suspension of new user account/e-mail, and with Admin department for allocation of IT-related assets.
 Create, manage and maintain hardware inventory database.
 Perform and maintain operating systems and office application suites on all workstations. Ensure that security updates are properly being applied and that workstations remain up-to-date.
 Monitor workstation usage to ensure that users remain within the all WL Global and WL Pakistan Security policies, IT acceptable usage policy and mandatory reporting policy as it pertains to IT.
 Assist in an IT capacity for any duties as requested.

Working with Aga Khan Rural Support Programme as IT Officer, I was responsible for the following:
• Provide technical documentation of all system architecture in use and in development, including network diagrams policies like, use of printers and other office appliances.
• Review internet connectivity and computer hardware to be compliant with standards in a timely manner.
• Configure, deploy and maintain all network equipment for office; configure all intra-office network protocols in use.
• Maintain user data and email backup mechanisms for ensuring redundancy of all vital operations data.
• Provide technical assistance for staff for all PC hardware, software and associated peripherals.
• Log support requests and document their outcome to assist in the resolution of common queries.
• Coordinate HR for creation and suspension of new user accounts/e-mail, and with Admin department for allocation of IT-related assets.
• Create, manage and maintain hardware inventory database.
• Perform and maintain operating systems and office application suites on all user workstations. Ensure that security updates are properly being applied and that workstations remain up-to-date.
• Assist in an IT capacity for any duties as requested.