Consulted with customers by telephone to deliver information about products and services. Present, promote, and sell products/services using solid arguments to existing andprospective customers. Establish, develop agreed-upon maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule. Creating and maintaining a database of customer information such as contact information. Coordinate with your line manager in developing online sales modules suitable products, anddigital marketing strategy by studying economic indicators tracking changes in supply anddemand, identifying the customer and their current and future needs also monitoringcompetition. Utilize computer applications and company’s company-provided software to completecontract forms, and prepare change of address records. Prospecting and Lead Generation: Identify and research potential customers or clients Sales Reporting and Documentation: Maintain accurate records of sales activities, includingclient interactions, sales calls, and deals closed. Prepare regular reports on sales performancefor management.

Consulted with customers by telephone to deliver information about products and services. Present, promote, and sell products/services using solid arguments to existing andprospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop, and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed-upon sales targets and outcomes within schedule. Creating and maintaining a database of customer information such as contact information. Coordinate with your line manager in developing online sales modules suitable products, anddigital marketing strategy by studying economic indicators tracking changes in supply anddemand, identifying the customer and their current and future needs also monitoringcompetition. Utilize computer applications and company’s company-provided software to completecontract forms, and prepare change of address records

Working Maintain accurate records of customer interactions, recorded details ofcustomer inquiries, complaints, feedback, and comments as well as actions taken toresolve customer issues.Successfully handled multi-line phone calls system and overall customer interactionprocess, consulted with customers by telephone to deliver information about productsand services, and took and recorded orders in the system.Utilize computer applications and company’s provided software to complete contractform, prepare change of address records and issue service discontinuance orders.Provided strong customer service skills in replying to all calls from customer with billing,network, offers packages and technical issues and general queries regarding service ina very busy fast paced inbound 1218 PTCL telecom call center.Expertly operated multiple software such as CRM, RMS IPCC

• Customer Service
• Communication Skills
• Online Configuration of DSL Modem
• Lounge Complaints of Land Line Numbers
• Problem Solving
• Works well under Pressure
• Time Management