Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.
answer calls and respond to emails.
handle customer inquiries both telephonic and by email.
research required information using available resources.
manage and resolve customer complaints.
provide customers with product and service information.
enter new customer information into system.
update existing customer information.
process orders, forms and applications.
identify and escalate priority issues.
route calls to appropriate resource.
follow up customer calls where necessary.
document all call information according to standard operating procedures.
complete call logs.
produce call reports.

deal directly with customers either by telephone, electronically or face to face.
respond promptly to customer inquiries.
handle and resolve customer complaints.
obtain and evaluate all relevant information to handle product and service inquiries.
provide pricing and delivery information.
perform customer verification.
set up new customer .
process orders, forms, applications and requests.
organize workflow to meet customer time frames
direct requests and unresolved issues to the designated resource.
manage customers' accounts.
keep records of customer interactions and transactions.
record details of inquiries, comments and complaints.
record details of actions taken.
prepare and distribute customer activity reports.
maintain customer databases.
manage administration.
communicate and coordinate with internal departments.
follow up on customer interactions.
provide feedback on the efficiency of the customer service process.

Learning Organizational Behavior, Employee Motivation, Airline Operations along HRA&C

Internee at Allama Iqbal International Airport Lahore

online academic instructor