• Acted as the primary point of contact for partner deal registrations within the Global Sales Operations
team at Equinix.
• Collaborated closely with Channel Sales and Account Executives to evaluate Channel Registrations and
ensure compliance with acceptance guidelines.
• Audited deal registrations for compliance and accurate accounting in Salesforce (SFDC), affecting
reporting and compensation.
• Conducted ad hoc analysis and monthly reporting on Channel Sales metrics.
• Worked with Regional and Global Sales Operations leaders to support Channel teams and interact with
Partner Account Managers and senior sales management.
• Periodically audited and reported on Channel deal registrations, facilitated market coverage with
Channel Sales Ops leadership and Sales planning team.
• Resolved deal registration disputes and acted as an escalation point for the Sales team regarding
Channel registration issues.
• Proactively addressed data issues related to Channel opportunities/accounts in SFDC.
• Ensured alignment with Equinix’s Rules of Engagement and Sales Compensation rules.
• Performed ad hoc analytical reporting on Channel deal registrations and partner audits.

• Administered and supported Salesforce.com across EMEAR, AMER, and APAC regions at Cisco.
• Managed client issues and provided maintenance support for ongoing projects, ensuring smooth client
interactions.
• Conducted training for new hires on CRM and internal tools, including Salesforce.
• Performed daily administration and customization of Salesforce, including: User setups Profiles and
roles Objects, fields, and record types Pick lists and page layouts Security access and workflows
Approvals, sharing rules, and data validation
• Tailored Salesforce configurations to meet business requirements.
• Worked with agile methodologies, participating in scrum meetings and delivering project milestones
within defined sprints and timelines.

• Resolved product and service issues by clarifying customer complaints, identifying root causes, and
implementing suitable solutions with thorough follow-up.
• Managed customer inquiries via chat, email, and phone.
• Handled content control by verifying and moderating advertisements according to OLX’s guidelines.
• Monitored customer feedback trends and reported on performance metrics.
• Contributed to the development of internal procedures.
• Decided which classifieds advertisements were published and ensured high-quality ad content.
• Addressed customer complaints across multiple platforms and contacted customers to clarify reasons for
advertisement deletions.
• Performed other assigned duties as required.