Provide Level 3 Technical Support to wholesale voice business Platforms (VOS 5000)Developing new internal processes and procedures as required and reviewing existing processes and procedures for accuracy, consistency and relevance assigned by Manager.Provide Documentation and Reports consultation.Point of Contact for any major outage and related RFO at any time during the week and working with the relevant teams to efficiently resolve and communicate the information across the boardProvide training presentations for existing Network and General Telecom Networks/Protocols.Provide Transmission related/NGN related support whereas needed for interconnected customers.Manage and Generate Fault Reports by using the Trouble Ticketing system according to SOP.

Remote Customer Support for HUAWEI NGN Architecture (Softx-3000, UMG8900, SE2300/2600/2900, BAM/IGWB Server.MRS6100)
Troubleshooting (Boards, Server faults, Connectivity /Local Maintenance Terminals, Soft Parameters, CDRs Missing/Format, RBT/CRBT issues, Codecs, FAX, System CLOCK issues Interconnect faults etc).
Backup and Restore/Installation of BAM/IGWB servers.
Protocols (ISUP/SIP/PRA/SIGTRAN/H.248/BICC/MAP/DIAMETER, UDP/TCP)
E-Lab for verifying Solutions before handover.
Responsible for Customer Satisfaction/SLA/Solution/Information Security etc.
Participated in Huawei Training meetings/Cloud Core NGN/IMS and Information Security related exams.
Leading activities for customer Faults like server Restore/Re-Installation (with Local Office NGN Engineer/IT Engineer/Customer Engineer).
High Self Resolution Rate in Huawei (>93%)

Providing Higher Level (2&3)Technical Support to Retail Products (Ultra Mobiles USA), PRIMO (Voice Application) and India-LD Access Card, and wholesale voice business Platforms (Odine & Sonus).
Developing new internal processes and procedures as required and reviewing existing processes and procedures for accuracy, consistency and relevance assigned by Manager.
Maintaining up-to-date knowledge on Internal VoIP Network & features as well as potential integration and added value with other services. 
Ensuring that the management instructions for the technical, business QOS and Fraud Prevention checks are implemented and monitored.
Reviewing Health Checks reports on retail and wholesale systems on a daily basis and taking prompt actions on glitches in network.
Point of Contact for any major outage and related RFO at any time during the week and working with the relevant teams to efficiently resolve and communicate the information across the board
Log Sheets maintenance for KPI’s and different support related tasks. • R&D on VOIP Monitor and other platforms like TSIP/Wireshark/Odine/Sonus to perform the requirements posted by team management.
Leading Technical Team weekly meetings internal and with management for smooth operations.

OAM of NGN Huawei Architecture (Soft Switch (U-SYS SOFTX3000) interconnected through Media Gateways (UMG) and SBCs (SE2300/2600) with other National and International operators. 
Network administration including Configuring / modification of PRIs, Interconnects (SS7 Signaling & SIP) with International and National operators. 
Troubleshooting for Equipment (Boards/Connectivity), Interconnects, Voice Calls using Different tools like internal traces/Wireshark/Secure-CRT/Tracert, Physical connectivity etc.
System Health Check, Optimization and Backups.
Monitoring of transmission network (using PUTTY/SOLARWIND tools) with the Site Engineers at different regions.
Preparing Network, Media Status, ADPH Reports etc. and analysis to ensure 100% KPIs.
Manage and Generate Fault Reports by using the Trouble Ticketing system according to SOP.
Developing Network Diagrams and Documentation of all NGN data.

Monitoring of NGN Huwaei Fixed Solution.
Monitoring of PortaOne Retail Voice Platform.
Monitoring of Nextone Voice platform.
Monitoring of IP Network.

Assistance to senior Transmission Engineer to perform Microwave Equipment Installation &troubleshooting.
Planing & implementation of Site Works.