ParkView City Islamabad is a premium society in the Islamabad Capital Territory that offers a luxurious lifestyle

Maintaining LMS Record for each meeting & calls
Providing After Sales Service to Existing Customers
Entertain Walk-in Customers & Sales Lead
Pitching Clients about new offers/product
Closing New Sales & maintain customer record

TEAM LEADER [Northern Emirates]
Etisalat has offered me to be a part of Community Leader program so I started handling NE Region. My responsibilities were

Monitor & Support sales staff by providing them the tools
Updating compliance report & sales report
Getting leads from the sales portal/Telesales Team/Management
Sharing lead report with management on a Daily basis
Evaluating call validation & sharing audit report every month

ELIFE & BITSTREAM PROCESSOR [DUBAI]
I started working as a ELIFE Processor in Etisalat. Etisalat and du began offering “bit streaming”, through which the network is shared. Being a part of Bitstream project, My Responsibilities were

Receiving Bitstream requests from the sales team for processing
Confirming the request from the customer and process it accordingly
Working with CSD department to sort out the reissue/cancel cases
Providing EIDs to sales team in order to process request through E2E
Maintaining database for processed documents

Transmed is a service distributor, managing and controlling the entire distribution of P&G. I worked in Transmed as a Sales Merchandiser & was appointed in different stores of UAE. My responsibilities were;

To manage the in-out movement of stocks
Assemble product displays and complete planogram adjustment
Ensure signage & talkers are displayed according to standards
Maintaining the accuracy of monthly inventory & stock records
To keep proper & authorized records of all the transactions
Ensure that all finished goods are checked, labeled and stored
Ensure that all the SKUs are available in the market
Prepare logistic reports on daily basis & Follow up LPOs
Participates in the annual physical inventory process
Review production schedules, inventory reports and work orders

I worked in EMRILL as a Front Desk Officer; it’s a Facility Management Company started by EMAAR, Al-Futtaim & Carillion. I was working on a reception of Princess Tower (The World Tallest Residential Tower) with a management of Tameer Group in Dubai Marina. My basic responsibilities were;

Provide a welcoming function to meet & greet residents & visitors
Ensuring there is a proper access control in the premises
Provide information about Dubai’s attractions & place of interests
Responsible for accurate recording & maintenance of all registers
Take reservations for all programs to be held
Monitoring fire alarm panel for any legitimate fire alarms
Handle residence complaints & suggestions and resolve it
Call legal authorities if required

I worked in China Mobile Telecom Company (Zong) as a Customer Support Officer in Islamabad. It was a challenging environment & they provided me a space in Customer Services where I learnt how to deal with both potential & crank customers. My basic responsibilities were;

Attend all kind of Inbound Calls
Maintaining a record for (Sales/Data) & prepare monthly report.
Completion of KPI’s & Targets successfully.
Checks the status of complain to ensure about the results.
Inform management about customer concerns if required