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خلاصہ
I did MBA in Marketing from NUML university Islamabad and have more then 5 years of job experience (Retail Sales Customer Services). I worked in Pakistan for two years in customer services and 3 years in retail sales in UAE. My objective is to Work in dynamic creative environment with a team of skilled and motivated professionals, so that I can put on valuable professional experience as well as exhibit my potential to the best. A job that will provide continued opportunities challenges where I can contribute execute creative ideas. Im a self-motivated driven individual, able to achieve immediate, long-term goals, meet operational deadlines immense ability to multi-task establish priorities. I have a passion for leading building a team, conducting counseling, training development sessions
تجربہ
Sales Merchandiser
Transmed is a full service distributor, managing and controlling the entire distribution of P&G. I worked in Transmed (Non-Food category) & appointed in different well known stores in Abudhabi as a Sales Merchandiser. My responsibilities were;
-Maintains efficient flow of merchandise from receiving to sales floor.
-Ensure proper documentation of the receiving and return of goods.
-Maintain security of goods and organizes backroom.
-Assemble product displays and complete planogram adjustment.
-Ensures signage & talkers are displayed according to standards.
Concierge
I worked in EMRILL as a Concierge Officer; it’s a Facility Management providing company started by EMAAR, Al-Futtaim & Carillion. I was working on a reception of Princess Tower (The World Tallest Residential Tower) as a Concierge and operating 107 Floors having 763 Apartments in it and 957 Parking areas with a management of Tameer Group on Dubai Marina. My basic responsibilities were;
-Provide a welcoming coordinated function to meet & greet residents & visitors.
-Receiving incoming calls and making outgoing calls as required.
-Ensuring there is a proper access control in the premises.
-Provide up to date info of specialized services.
-Provide information about Dubai’s attractions, place of interests & happenings.
-Being responsible for accurate recording & maintenance of all registers & files.
-Take reservations for all programs to be held in the multifunctional rooms.
-Monitoring fire alarm panel for any legitimate fire alarms immediately.
-Handle residence complaints, comments & suggestions and resolve the situation.
-Responsible to the building if any bad incident happened
Customer Support Officer
I worked in China Mobile Telecom Company (Zong) as a Customer Support Officer in Islamabad. It was a challenging environment & they provided me a space in Customer Services where I learnt how to deal with both potential & crank customers. My basic responsibilities were;
-Attend all kind of Inbound Calls (Complaint/Information/billing/requests).
-Maintaining a record for (Sales/Data) & prepare monthly calls analysis report.
-Getting feedback from customer on different products & forward further.
-Build productive relationships, resolve complex issues and win customer loyalty.
-Completion of KPI’s & Targets successfully.
-Provide training to the Team so how we achieve our targets by giving 100%.
-Checks the status of complain to ensure about the results.
