With a diverse background spanning customer service, sales, and quality analysis, I offer extensive experience and robust communication and problem-solving skills. My educational foundation in Public Administration and a keen interest in Human Resources highlight my solid understanding of organizational dynamics and interpersonal relationships, which I find valuable in HR roles. Leveraging my prior roles in customer support, quality assessment, and sales, I am well-prepared to excel in HR functions like recruitment, employee relations, and training, navigating the complex landscape of human resource management.

My experience as a Quality Executive Analyst at Intersoft Bpo, Mercury Enterprises, has honed my ability to monitor and evaluate call center agents' performance, provide constructive feedback, and enhance efficiency while ensuring compliance with company policies. As a former Sales Representative at the same organization, I demonstrated strong sales and communication skills by generating leads and promoting energy products, achieving or exceeding sales targets.

Additionally, my role as a Dispatcher at BMG Enterprise showcased my ability to manage incoming calls and coordinate timely transportation services, highlighting my organizational skills and customer service expertise. I also excelled in a role as a Customer Support Specialist at New Hope Management, where I skillfully negotiated payment arrangements, maintained professional debtor interactions, and met debt recovery targets while ensuring compliance with relevant laws and regulations.

In previous positions at Pak Travels, Mindbridge, and Premium Telecom Pvt. Ltd, I delivered excellent customer service, assisted customers in making travel reservations, and exceeded sales targets by building strong customer relationships and offering tailored solutions.

With this diverse background, I am well-prepared to contribute effectively to HR functions, combining my solid foundation in Public Administration with my extensive skills in communication, analysis, and customer service.