Dynamic and results-driven banking professional with 5 years of experience in both sales and operations. Proven track record of driving revenue growth, improving operational efficiency, and enhancing customer satisfaction. Adept at managing client relationships, cross-selling financial products, and leading teams to achieve business goals. Strong background in financial management, compliance, and process optimization. Skilled in project management and implementation, with a focus on delivering high-quality service and fostering a collaborative work environment. Committed to continual personal and professional growth.
No Default Certificate Record and maintain No Default Certificates on loan applications and secure specimen signature cards for verification.
Transaction Management Pass cheques and withdrawal forms within limits, ensure proper authorization for transactions, and act as a joint signatory.
Account Opening Scrutinize and submit account opening forms as per regulations.
Voucher Management Prepare, check, and sign vouchers jointly with the Manager, ensuring accurate postings and daily transaction records.
Account Reconciliation Reconcile loan and other accounts with the branch's Statement of Affairs.
Central Account Management Ensure Bank Central Account Advices and Sundry/Suspense Accounts are adjusted within prescribed periods.
Cash Management Maintain cash limits, reconcile bank accounts, deposit cash, and manage remittances to the Head Office.
Key and Document Security Ensure proper transfer and security of keys, vouchers, and other sensitive documents.
Cheque/Bill Management Maintain and follow up on outstanding local cheques/bills and unrealized items.
Asset Management Propose write-offs for unserviceable items, and manage the Fixed Asset Register, ensuring accurate updates for capital assets.
Credit Assessment Identify and assess the credit needs of potential borrowers (farmers and non-farmers) and prepare feasibility reports and loan documents.
Loan Disbursement Ensure proper disbursement and utilization of funds under new lending schemes.
Customer Evaluation Motivate, identify, and conduct background checks on borrowers to assess their creditworthiness and business potential.
Loan Recovery Achieve recovery targets for loans, focusing on maintaining regular repayments within 89 days.
Legal Recovery Ensure the recovery of bank dues through legal proceedings under the Land Revenue Act.
Deposit Generation Focus on generating low-cost deposits, particularly through Current Accounts.
New Business Targets Achieve targets for attracting new borrowers, deposits, and promoting digital banking services.
Customer Retention Develop and monitor strategies to manage customer attrition and deepen relationships with existing customers.
Financial Inclusion Promote financial inclusion and business growth through local outreach programs and mobile banking services.
Register Members Sign up new gym members.
Collect Payments Collect fees from customers using cash, credit, or checks.
Manage Cash Count cash in drawers at the start and end of shifts to ensure accuracy.
Maintain Cleanliness Keep the checkout areas clean and organized.
Customer Service Greet customers, resolve complaints, and provide assistance.
Handle Items Carefully bag items and check returns for damage.
Record Transactions Keep detailed records of all transactions.
Daily Reporting Submit a daily report to the account manager.
Ensure Satisfaction Be friendly and helpful to ensure a positive customer experience.
i am working as internee in MCB Bank limited. I have learned customer service, account opening and branch banking operations.