خلاصہ

To excel in a challenging role with opportunities of development and growth and to be an asset for the organization and society.
My key personnel strengths are
Confident and pleasant personality
Relationship building. Ability to get along easily with all levels of management
Proven track record of customer care
Decision making capability
Team player

تجربہ

کمپنی کا لوگو
Customer Service Officer
Summit Bank Limited
مارچ ۲۰۱٦ - موجودہ | Karachi, Pakistan

 Customer services and client handling to provide appropriate solution and to achieve optimum customer satisfaction.
 Development and execution of structured revenue plan, based on a sound knowledge of market variables and customer needs.
 Open new accounts/Closing accounts
 Inquiries on internet services
 Overseas transfers
 Promote bank products and services
 Change statement of account cycles
 Identify customer needs
 Refer customers to appropriate banking services and representatives.

کمپنی کا لوگو
Branch Service Officer
Standard Chartered Bank (Pakistan)
دسمبر ۲۰۱۱ - فروری ۲۰۱٦ | Karachi, Pakistan

 Maintenance of high delivery of service quality standards at counters
 To ensure smooth day to day operation of branch banking process.
 Customer services and client handling to provide an appropriate solution and to achieve optimum customer satisfaction.
 Dealing in Government Securities (SSC & DSC)
 Cash counter operations i.e. LCY / FCY payments/receiving.
 Outward & inward clearing, processing of T.T, internal transfers, Pay orders & Cheque book & ATM card deliveries, 05 leave Cheque book issuance.
 Resolve ATM, CPM related issues i.e. stocked cash, cheque, card stocked, ATM & CPM and GL balancing in coordination with ADC reconciliation department.
 Have complete command on ATM replenishment and troubleshooting.
 Ensure efficiency, cost effectiveness and accuracy of transactions through proper controls, systems and procedures

کمپنی کا لوگو
Universal Teller
Meezan Bank Limited
مارچ ۲۰۱۰ - دسمبر ۲۰۱۱ | Karachi, Pakistan

 Cheque Book delivery
 Clearing
 OBC (Collection)
 Cash withdrawal and deposit
 Online transactions/Remittances
 Pay order/Demand draft
 Outward Cheque return

کمپنی کا لوگو
Junior Officer
First Microfinance Bank Ltd
جون ۲۰۰۸ - مارچ ۲۰۱۰ | Karachi, Pakistan

 Clearing (in word & Out word)
 Collection (in word & Out word)
 Cash withdrawal and deposit
 Online transactions/Remittances
 Pay order/Demand draft
 Account Opening & Loan Disbursements
 Public Dealing

تعلیم

Govt Model College
بیچلرز, , Bachelors in Commerce‎
Accounting
2004

پیشہ ورانہ مہارتیں

ماہر رعاية العميل

زبانیں

ماہر انگریزی
ماہر اردو
ماہر سندھی

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