Design, develop, implement and coordinate systems, policies and procedures.
• System functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Keeping management and users updated on progress.
• Maintain & Backup up all servers such as Database, Application, and EDI Server.
• Manage Switches, Routers and other network accessories.
• Coordinate with end users (Locally & Remotely) to support networks, computers, printers, personal digital assistants and smartphones.
• Responsible to maintain hardware, network security and software availability. Monitor server’s performance as recommended upgrading if required.
• Liaison with Pral & different ISPs for the availability of P2P Connectivity b/w BTHP & Customs.
• File Server Maintaining
• Manage Website
• Manage CCTV
• Manage Pabx
• Manage Jazz Business Portal.

• Managing and Maintaining MS Server 2008,2012
• Handling and Maintaining CCTV System
• Managing and Maintaining File Server 2012
• Providing User End Support Through Calls and With Remote Desktop
• Creating purchase requisitions for IT Hardware/Software
• Managing and Control WI-Fi Internet Connectivity.
• Manage 3rd Party Load Balancer

• Managing IT staff scheduling and rostering so IT Dept. can be operational 24/7.
• Design, develop, implement and coordinate systems, policies and procedures.
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time.
• Making sure there is a smooth changeover from the old system to the new one.
• Keeping management and users updated on progress.
• Identifying and acting on opportunities to improve and update software and systems.
• Maintain & Backup up all servers such as Database, Application, MDaemon, and EDI Server. • Manage Switches, Routers and other network accessories.
• Liaison with ISP’s Vendor for the availability of internet & P2P Connectivity of branch offices.
• Coordinate with end users (Locally & Remotely) to support networks, computers, printers, personal digital assistants and smartphones.
• Responsible to maintain hardware, network security and software availability. Monitor server’s performance as recommended upgrading if required.
• Manage & implement Active directory services.
• Liaison with Pral & different ISPs for the availability of P2P Connectivity b/w AICT & Customs.
• Create & manage POP accounts and maintain them through Google Apps (G Suite) & address book.
• Virtualized physical servers in Dell Power-edge R730.
• Create File Server on Linux with active directory authentication.
• Configure and manage Nano Station for p2p connectivity wirelessly

• Manage Server 2008 and 2012
• Manage AD, DHCP, Backup Policy,
• Manage ISA Server 2006
• Setting up Laptops/ Desktops/ Tablets/ Mobiles/ Surface and other hardware devices
• Address user tickets regarding hardware, software, and networking
• Walk Users through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting to staff in Multiple Branches
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with Department to ensure their systems are functional
• Help create technical documentation and manuals
• Managing Local IT inventory
• Manage the network plan and floor plan
• Manage local IT infrastructure, network, and telephony

Manage Server 2003 and 2008.
Manage AD, DHCP, Backup Policy.
Manage ISA Server 2006.
Manage (Mademon) Mail Server.
Setting up Laptops/ Desktops/ Tablets/ Mobiles.
Install all network hardware and software and make needed upgrades and repairs.
Maintain network and computer system security and ensure that all systems are operating correctly.
Collect data in order to evaluate the network’s or system’s performance and help make the system work better and faster.
Add users to a network and assign and update security permissions on the network.
Train users on the proper use of hardware and software.
Solve problems when a user or an automated monitoring system informs them that a problem exists.

Deployment of Microsoft Windows OS(s) 2008 R2 / 2012
Active Directory / DNS / DHCP / Routing / Remote Access / VPN
Managing Fort-Gate Fire Wall
Hyper V (Server Virtualization)
Vm Ware Sever Virtualization
Kasper-sky Endpoint Protection Solutions
Server 2008 R2 / 2012 Backup and Recovery
Fort-Gate Fire Wall
Active Directory configuration & maintenance for users & computers
File Server maintenance
Maintaining M Daemon Email Server
Weekly Backups for File & Email Servers through windows built-in backup software utility
Desktop Virtualization Technologies including:
Maintained Hardware,
Software inventory through 3rd party Software Installation of multiple Systems
Windows Server 2008 R2 Configuration of Microsoft Hyper – V Server
Installation & configuration of 10+ Virtual Machines
Managing existing virtual machines
Conversion of Physical Server & Desktops to Virtual

Installing, Supporting, Administrating Local Area Network (LAN)
Maintaining Hubs, Routers, Switches and Bridges
Testing and maintenance of workstations
Recommending solutions to complex technical problems
Providing guidance to users and conducting periodic trainings.

Responsible for Computer lab Maintenance

Hardware, Network, and MS Office Instructor

Successfully taught 4 batches of Certification Students

Performed hardware and software installation
Installed and upgraded computer and network components
Diagnosed hardware failure, user errors, application errors and network problems
Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts