 I am working closely with Ecosystems Partner Organization as a part of this joint Program and currently supporting 30 Ecosystems partners.
 Collecting pipeline and contacts from SBDM of Eco-System Partner
 Clean up the data received
 Work with Salesforce.com (SFDC) team to add new Eco-System Partner as “pull-down/picklist” menu in the SFDC (so that opportunities can be tagged/tracked for this new Eco-System Partner)
 Create new deals if one does not exists by working with Sales Team
 Learning the solution of the Eco-System Partner and how it complements Cisco’s offer
 Searching opportunities in the Salesforce.com (SFDC) that may have possible match with Eco-System Partner offer
 Account Mapping for Eco-System Partner partners.
o Where Eco-System Partners provide us the end customer name and in reply we provide them the right contact information of Cisco AM/PSS.
o Where Eco-System Partners provide us the Partner names and in reply we provide them the right contact information of Cisco PAM.
 Scheduling meeting with Cisco sales team
 Presenting the Eco-System Partner offer value to Cisco Sales and how it can help them win the deal (as there is limited knowledge about Eco-System Partner offers in Sales team and we help them scale)
 Work with Cisco Sales team to tag deal/opportunities in the SFDC.

 Providing assistance to CSS3P(DV, EM, SG) partner in submission ATP C2A, CSS3P C2A contract and completion of ATP training and COLT assessments to get them on boarded as integrator or reseller.
 Creation and validation of quotes in SFDC(salesforce.com)quotes, Tagging of the opportunities in SFDC with appropriate partners name, Identifying the right opportunities and team from SFDC to help partners.
 Providing pre-sales support on Cisco ISE(Identify Search Engine).
 Providing pre-sales support on Cisco PS(Physical Security).
 To generate SRM tool tickets and work with another internal tool team and provide resolution to customer in IM and WebEx meeting.
 Services and Warranty Support by Cisco at CCW (Cisco Commerce Work Space) tool
Handling escalations from customer and partner .
 Working in different shifts according to Cisco needs to be on call 24x7 .
 Data processing and analysis and different task as per Management .
 Spotting trends and documenting best practices .
 Follow up by clients and customer through CTIOS System phone call, Email, and Cisco p3 mailer System, WebACD, WebEx.
 Support the process of Software license and Services contracts management by tracking all document flows in the document management life cycle and ensuring compliance with the Company’s Approval Matrix.
 Reviewing customer’s appliances and follow up if update is required.
 Coordination with Partner, Distributor and CISCO Sales Team.