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خلاصہ
Skilled customer service professional with 4.5 years of successful management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
تجربہ
Complaint Resolution Officer
• Complaints Resolution
• Policy Cancellation
• Misselling & Misrepresentation of Facts
• Preparation of Investigation Reports
• Preparation of Regret Letters
• Investigating Complaints routed by Partner Banks
• Identifying service related gaps & recommend appropriate solutions
• Training for Requests, Info and Complaints channel
• Ensuring quality services to customers and timely resolutions
• Liaison with various stakeholders across the board to understand and address areas of complaints