Enter Description

The role assigned to build and lead one of the first Local Sales Development Team, help shape this function from the ground up and build a team that will impact and development.Responsibilities include but are not limited to;Analyze and report on key metrics and forecasts to CEO.
Provide continuous Coaching to the Team to help them meet their individual goals.
Interview and hire Sales Talent And continually " raise the bar" with each new Hire.
Work cross-functionally with Senior Management, Operations, and Marketing.Contribute creative ideas and best practices to help the organization's goal to be best-in-Class.Inspire, motivate and enable personal and career development of a World-Class Team, both to promote career growth and to increase impact for our internal and external development.

Project Manager

Leading Sales & Marketing

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 Ensuring first call resolution with successful execution of plans devised by Head Contact Center to keep the service level as per industry standards.
 Leading and training the respective teams in regards to update and skill sets required to perform jobs.
 Execution of plans devised by Operations Manager & Indirectly to Operations Director outbound Contact center to keep the Service Level as per the defined target and expectation.
 Effective queue management of shift.
 Carrying out structured TNA to identify development needs
 Conducting SOFT SKILLS & technical learning sessions for existing and newly hired employee.
 Taking measures to keep the abandonment call ratio low as per international standards and to keep average speed of answer as per the expectations and international standards.
 Using problem-solving skills to handle difficult or irate clients and resolve conflicts.
 Keen monitoring of team member’s performance in order to keep profiles

Assigning New Targets As per company demand, creating new Stratigies for sales, Motivational speaker, Trainer, Presurehandling Trainer, TNA- B2B-

Domestic Project achieve in company define parameters, meeting with Direct client's, Team Training's, Quailiy Session's, Soft skills Trainer, Attire Management

Completing Team Targets, New Stratigies, Development

Making appointments with customers for the demonstration of company product to cell.