 Daily round of all relevant sections of IDC.
 Manage roaster of reception and radiology.
 Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
 Provides diagnostic and therapeutic information, products, and services by establishing specimen preparation procedures; developing and implementing analytical procedures; evaluating laboratory information; consulting with pathologists; reporting results according to protocols mandated by the hospital.
 Maintains equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair. Maintain contrast used for MRI/ CT.
 Maintains IDCs supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
 Maintains IDCs information system by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality.
 Ensures all machines (MRI / CT/ Ultrasound) working properly and temperature of each sensitive area, control room, Ups room is normal.
 Completes operational requirements by scheduling and assigning employees; following up on work results. Check cooling and cleanliness of all operational area.  Checking complaints and feedback from patients and put up to seniors. Meet up with patients on time and solve their problems and queries accordingly.
 Adjust patients of MRI / Ultrasound accordingly.
 Get response and solve queries of all branches as concerned.
 Maintain panel slips and follow up , solve queries of reception regarding panel or any other issues.
 Maintains staff results by counselling and disciplining employees; planning, monitoring, and appraising job results. Resolves problems by consulting with pathologists, other laboratory managers, technical coordinators, laboratory directors, physicians, nurses, and other health care professionals; attending committee meetings.
 Contributes to team effort by accomplishing related results as needed.
 Entertaining all medicals, their queries, reports and ensured there on time.
 Develop relationships with and act as liaison between senior Management, supervisor, Managers, employees, customer and designated vendors or industry organizations. 
Daily Cash Closing. 

Responsible for managing hospital's routine operations. 
Staff managment & duty roaster planning for duty staff. 
Managing OPD doctors timings & procedures if required. 
Handling patient's admission's, OPD/IPD concerns. 
Dealing with Corporate Panels & business affiliations. 
Responsible for conducting commercial activities when required. 
Coordinating with vendors for ongoing hospital completion incldung civil work etc. 
Supporting HR with staff hiring and trainings. 

• Handling Operations/HR for the setup.
• Supervising staff and doctors.
• Developing & implementing marketing strategies.
• Heading all B2B relations.
• Managing internal finances and departmental expansions.
• Managing logistics’ and procurement of high-end equipment from abroad.

• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
• Issuing refunds or compensation to customers.
• keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Meeting with other managers to discuss possible improvements to customer service.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organization’s products or services and keeping up to date with changes.
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

• Weighing company performance against company monthly, quarterly, and yearly objectives.

• Developing business plans and strategies to align with company forecasts and goals.

• Visiting new organizations for new panel openings.

• Maintaining good relationships with employees.

• Existing panels recovery monitoring.

• Building trust and long-term relationships with managers, executives, vendors, and clients.

• Coordinating with executives, department heads, etc. to align goals, make improvements, and strategize.

• Provided support to Business Development Manager in writing proposals and MOU’s for panel organization.

• Designing of all kinds of promotional material for advertisement of any product, activity at Maroof International Hospital.

• Conducted workshops, in-house trainings and competitive analysis and contract review with potential new clients.

• Regular visit to new organizations for credit and cash panels.

• Feedback visits to existing panel organizations for improving quality & standards.

• Also supported recovery department for panel recoveries.

• Complete support in protocol visit management.

• Liaison with doctors /consultants for effective delivery of services.

• Supported front desk team in patient services.

• Dealing directly with customers by telephone, electronically and face to face.
• Responding promptly to customer inquiries about their packages delivery.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle product and service inquiries.
• Providing pricing and delivery information
• Performing customer verification, processing orders, forms, applications and requests.
• Organizing workflow to meet customer time frames, direct requests and unresolved issues to the designated resource.
• Keeping records of customer interactions and transactions, record details of inquiries, comments and complaints.
• Preparing and distribute customer activity reports
• Maintaining customer databases, managing administration and communication with internal departments.
• Regular follow up on customer interactions and providing feedback on the efficiency of the customer service process.