Assisting in handling program operations in training and development department under supervision of provincial chief and manager training Punjab, while assessing training needs in Punjab and supporting in executing activities
Designing and implementing different online & physical training modules, while utilizing media to obtain & develop effective training materials. Collaborating with all Chamber of Commerce, Trade Bodies & Universities across Punjab
Handling pre-event approvals, account settlements & payment processing of training programs, while maintaining training records, collecting data/feedback for TNA & improving training quality & relations between SMEs & SMEDA
Actively compiling reports and responding to emails & letters related to queries/events, and updating SMEDA on important issues of SMEs. Executing safekeeping and processing of all official records, documents, and information
Assisting manager trainings in dissemination of information material/info packs for physical/online awareness of programs, while ensuring accurate and timely data entry in software, providing periodic/special progress reports as required, and carry out other responsibilities and functions assigned by project management and training department

Supported in operations of IT department & ensured smooth delivery of projects, including requirement gathering, generating reports & meetings. Skillfully coordinated with all stakeholders of projects, while responding to project related queries, writing emails & letters for dissemination of information and ensuring timely completion of tasks
Assisted in IT-based profiling of government officials, including data entry of ICP charts and scanning personal files of government officers. Coordinated with all departments of S&GAD & reported progress to deputy secretary services. Provided administrative support to managers, maintained IT equipment & generated summaries/performance reports
Handled project of DLIMS - driving license information management system, while gathering requirement of project from clients, including understating of process from delivery to types of license. Assisted in developing application, provided training to government officers about usage, and assured quality of application for users to escalate issues
Supported in handling project of RASTA application Lahore, prepared application manuals & trained officials on usage. Expediently executed and completed various assignments, including online surveillance of Ramzan Bazars & Moharram Processions of Punjab in 2017 & 18, and online surveillance of Voting Centers in general elections of Punjab in 2018

Monitored all operations of Arazi Record Centres of Gujranwala Division, while ensuring attendance of whole staff of ARC’s, including Service Centre in-charge/officials, ADLRs & Class IV Staff. Adeptly evaluated and analyzed functioning of electrical fittings (ACs, Fans, QMS & Cameras), IT equipment and generator, while ensuring availability of stationary
Followed-up on daily customer feedback and executed actions against complaints. Liaised with district administration for provisioning of missing record and issues resolution, while conducting meetings and resolving issues in records
Responded to quires of district administration and head office in timely manner, while conducting visits and inspecting whole division for escalations of issues. Supervised service center staff and ensured efficiency of assigned districts
Monitored implementation of SOPs as defined by PLRA, including physical & electronic monitoring. Collected daily, weekly & other reports from respective Tehsils and shared compiled info with PLRA, while ensuring implementation of change in rules, policies & SOPs in assigned division. Executed other tasks as assigned by operations manager (Punjab)

Worked under supervision of team leader ICT department & learned different modules of ERP, while collecting data and understanding processes of different departments, such as human resource, finance and supply chain to prepare user manuals for these departments. Coordinated with all departments to learn processes, prepared user guides of ERP modules for these departments & narrated processes with pictorial form, diagrams, charts & tables, while providing ease to beginners. Attended meetings with team leader and prepared minutes of meeting. Maintained coordination between head office & Production Plant, while handling files & documentation

I took part in a voluntary social welfare venture in order to give back to the community. I was responsible for coordinating efforts to provide free medicine to those who were unable to afford it. I assisted in identifying our target demographic, filling out forms for those who were unable to, and directing them to the dispensary.

Tracked progress, deadlines, and priorities of different projects, while preparing Word, Excel & PowerPoint documents and proofreading HR documents, including audits, marketing information & handbooks. Managed pre-employment processes, tracked cost & effectiveness of media outlets for job postings, and posted new positions on various websites, while sorting incoming resumes and logging them into appropriate spread sheets. Mailed regret letters, coordinated with candidate for interviews, and managed HR database

Streamlined daily operations and addressed/resolved operational issues and concerns in a timely fashion, while executing routine maintenance and repair works for equipment. Allocated resources & assigned duties to staff, while directing staff and conducting a training needs analysis of team members.