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خلاصہ
I am a Growth-focused Bank Branch Manager with over twelve years of experience in managing various fields of banking, such as advances, trade banking operations, and sales. I am an accomplished commercial banking professional with extensive credit, portfolio, and loan workout and credit administration expertise. I am well versed in directing clients of micro finance, foreign trade advances, and foreign exchange, and raising the profitability of branch with introduction of advances, trade business, and low-cost deposit accounts. Strong analytical skills with superior portfolio analysis, loss forecasting expertise, and comprehensive understanding of financial reporting have delivered superior transparency with strong credibility to the bank. I have completed Masters of Business Administration from The Institute of Management Sciences (Pak Aims), Lahore My key skills include banking operations management, business planning & analysis, financial management, credit risk analysis, financial analysis & forecasting, risk mitigation/assessments, client relationship management, cross functional skills, portfolio management, executive communication, trade management and audit/compliance Currently I am engaged with Khushali Microfinance Bank, as a Branch Manager - Branch Banking, where I designed annual business plans, as well as developed and trained branch staff by offering constructive feedback and taking interest in the long-term career growth. Identified and communicated with core clients for asset management and liability to achieve sales and cross selling objectives. My professional background and great industrial exposure coupled with an excellent track record make me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Branch Manager
Branch Manager
Branch Manager
Branch Manager
Branch Manager - Branch Banking
Maintain a strong knowledge of bank products, services, procedures and regulatory requirements in order to assist staff. Supervise and coach the staff on the proper behaviours, sales techniques, service expectations and compliance guidelines.
Conduct on-site business to business visits to identify potential new bank customers; develop marketing strategy to maximize the acquisition of new accounts.
• Efficiently designed annual business plans, as well as developed and trained branch staff by offering constructive feedback and taking interest in the long-term career growth.
• Assessed branch staff performance to maximize revenue generation and assured branch profitability through sustainable business growth.
• Identified and communicated with core clients for asset and liability to achieve sales and cross selling objectives.
• Accomplished deposit targets of NTB clients and maximized profit by managing collection and loans.
• Contributed to the development of the branch team members; collaborated with leaders on all training activities, and provided in the moment coaching, and performance management for colleagues.
Branch Manager - Branch Banking
Proved strong support for sales and service initiatives undertaken by the bank and regularly discussed customer service goals and concerns with staff. Spearheaded assets, liabilities, controls, target completion, and overall operations of branch, monitored exit client ratios and achieved high standards for entire satisfaction of client. Maintained a strong knowledge of bank products, services, procedures and regulatory requirements to assist staff in achieving goals.
• Actively liaised with operations, internal audit, risk, and human resources team to ensure timely resolution of customer complaints and queries.
• Functioned in close collaboration with Regional Manager, and Head BB to identify target markets as per strategic objectives with clear market segments on both assets and liabilities.
Branch Manager - Branch Banking
Performed a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies and procedures.
• Delivered strategic directions to branches and initiated systems and internal controls for efficient operations, and delivering high quality of customer care with maximum profitability in long/short term.
• Established business plans, processes, and systems, performed financial and non-financial transactions as per transaction matrix, and visited market to achieve optimum business targets.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Customer Services Operations Manager
• Identified cross-sell/referral opportunities and referred customers to appropriate staff member regarding additional products and services to meet their specific needs.
• Administered and coached staff members to steer financial and non-financial transactions and achieve median score for branch on CS scorecard.
• Served as Customer Services Operations Manager and performed complex transactions including providing supervisory overrides, resolving customer’s concerns, and opening and closing the branch.
Trade Officer/Credit Officer
• Monitored violations of credit policies, provided analysis, conclusion and recommendations, presented findings to senior management and suggested actions or penalties to be taken when appropriate.
• Exercised hands-on approach to block documentary and clean bills, issue LC and LG, and formulate foreign exchange returns, EE, and advances payment statements.
• Effectively executed follow-ups on pending agreements and delivered excellent customer service through daily interaction with all customers.
