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خلاصہ
Seeking a position in an organization where I can utilize my skills to the level of excellence and it will help me to make significant contribution towards profitable growth of a dynamic career.
پراجیکٹس
تجربہ
Quality Assurance , Compliance & Audit , Customer Master
Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers.
Acting Team Leader, Client Coordinator , Quality Assurance
• Performing Backup Team Leader & Client Coordinator & Senior Executive in California Pizza Campaign.
• Performing Backup Customer Care Executive in Interwood Homecare Campaign.
• Performing Backup Customer Care Executive in Unilever Pakistan Campaign.
• Performed International Sales Executive & Lead Generation in Bonzore Campaign.
• Performed Order Taking CSE & Backup CMT CSE Designation in MC Donald’s Campaign.
• Providing Customize Service's, Handling Customer Queries and Issues as per Quality standard.
• Performed Volunteer in Service Quality Department.
• Performed Backup Customer Service Executive in IBP Pakistan Campaign.
• Performed Team Leader & Client Coordinator Responsibilities in Domino’s Campaign.
• Performed Customer Care / Sales Executive / Complaint Management in Domino’s Campaign.
• Co-ordinate with Supervisor, Team leader’s & Branch to resolve issues as per operational Need.
• Monitoring Team members Performance, Sharing Knowledge, Timely Coaching, Counselling and Training.
• Performed Outbound calls for Promotional Offer’s Sales and also take Feedback Surveys in Domino’s Campaign.
• Performed Customer Care / Sales Executive in Augere (Qubee) Campaign.
• Performed Customer Care / Sales Executive in Mobilink Infinity Campaign.
• Performed Outbound Sales and achieved Targets in Augere (Qubee) Campaign & in Mobilink Infinity.
Customer Care Representative
• Provide Customize Service's as per standard.
• Handling Customer Queries & Issues as per Need.
• Coordinating with Senior Staff, Supervisor, Team leader’s in operational Need.
Crew Leader
• Responsible For the crew leader and development business process.
• Responsible for Cash Enrolment, Making Cash Sheet’s, Petty Cash, Advance Voucher’s.
• Responsible for Daily Inventories, monthly Inventories and Monthly Store Tasks.
• Working closely with Management and Supervision on employees.
• Ensure Clear Communication between Departments, Branch Manager and employees to achieve Goals.
