Office management and Sales

Responsibilities :
Ensure the highest standard of customer service is provided to Travel world customers, provide them with details on fares and actively issue online tickets and sell related products by identifying customer needs.
Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products.
Handle complex transactions and advise clients on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.
Comply with all reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc
Actively enhance company revenue earnings by providing options to customer on all products and services such as city breaks ,holidays packages ,Travel insurance ,Transportation and carhire and upgraded fares,
Support Travel Agents by assisting them with their general enquiries.
Plan, manage and develop the sales team to ensure the achievement of sales targets and create a team working environment which directs and motivate the sales teams to deliver towards the defined revenue targets in their defined remit of responsibility.
Drive and implement the commercial growth strategies for a defined remit developing tactics, sales plans and profit targets which will achieve the medium to long term revenue targets.
To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company’s business.
To complete administration accurately and effectively.
IT Responsibilities :
working with Web developer and SEO team
managing weekly reports for search engine optimization .
overseeing web hosting ,new domains and web related technical issues

Supervise representatives and be responsible for training,
quality, motivational and incentive programs.
Monitor staff productivity levels; attain call statistics and monthly Call Center goals.
Achieving Sale Targets on daily , weekly and Monthly basis .
Dealing with Airlines and GSAs Major with Virgin Atlantic and British Airways and Emirates, Etihad Airways ,American Airlines and Lufthansa etc.
Attending Tele meetings and taking IT Fares and GIT fares and Special fares from London to onward world.
Worked closely with team leaders for training and Technical Issues.
Maintain professionalism, courtesy, and confidentiality at all times
Ensure that mistakes are not made by the team and, where errors do occur, appropriate action taken to prevent re-occurrence
Compile reports and other information to be distributed to upper management for analysis.
Maintain excellent communication link between the Call Center and other internal departments.
Supervision of the daily turnover, , and the fund is safely deposited in the bank.
Cash management, Transfer of fund to H.O with respect of deadline, negotiations of transfer rates,
Sales Meeting with sales staff and brainstorming to develop the Market and build up the brand of the company .

Marketing responsibilities

 Advertising in UK biggest Print Media i,e “ Metro “ and Caribbean paper “Voice “ and also in Asian popular Newspapers.
 Advertising on ARY Digital and Geo Television in London.
 Making ,printing ,Flyer distribution in London .
 Working with IT Team for Search Engine optimization of company’s Website .
 SMS Marketing by BulkSms Software.
 Sending Special offers by Emails.

o Retail Sales .
o working on GDS Worldspan and Abacus
o Dealing with corporate clients.
o Telemarketing and Telesales .
o Planning and making Holiday Trips in Middle east ,Fareast & central Asia
o Achieving Monthly Targets