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خلاصہ
I am a dynamic and results-oriented Marketing Professional with successful career building market presence in highly competitive markets. Energetic with background in product knowledge & launch, market conditions, trends, and customer relations. Over three years of advertising, marketing, sales and customer services experience in combination with strong expertise in customer connectivity and the ability to focus energies on rapid analysis of market conditions. Expertise in creating and implementing value added sales strategies, building relationships, organization, communicating, problem-solving and bringing profitable business to a close. I am well versed in conducting research, assessing client needs, writing reports and sales copy, guiding marketing staff and monitoring outcomes of marketing campaigns. Leverage exceptional customer service and communication skills to deliver exceptional results. Cultivate and maintain effective client relationships, and deliver solutions aligned with customer’s specific needs.
My key skills include Sales & Marketing Strategy, Market Planning, Vendor Management, Problem Solving, Business Development, Budgeting, Advertising & Promotions, Communication Skills, Campaign Management, Strategic/Tactical Planning, Client Relations and Microsoft Office
Currently I am engaged with Yamaha Motor Pakistan Pvt Ltd, as a Marketing Executive, where I develop marketing vision of Yamaha Motor Pakistan Pvt Ltd and deliver all key metrics for assigned staff, including client satisfaction, retention, revenue growth, and profitability. Formulate and maintain budget of all activities TMA/ PHA/ Transportation Expense/Approval charges, generate activity wise reports for analysis. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
پراجیکٹس
تجربہ
Virtual Assistant
Operating multiples USA based ebay stores, which involve:
● Providing customer Support services
● Processing incoming orders in timely manner
● Handling E-Commerce based customer queries like Return, Cases, Inquiries feedback etc
● Maintaining strong relations with suppliers to assure the quality and timely availability of items listed.
● Answering customers using our third party tools.
● Calling stakeholders often to resolve different issues.
● Handling Purchase issues.
● Managed a team of 12 people.
● Item hunting And listing on Different Ebay Stores.
Marketing Executive
• Implement marketing products to promote the business, increase the customer base, and present high quality product within time also maintain complete record of marketing budget of Rawalpindi Region.
• Effectively develop marketing vision of Yamaha Motor Pakistan Pvt Ltd and deliver all key metrics for assigned staff, including client satisfaction, retention, revenue growth, and profitability.
• Function in close coordination with Vendors regarding Marketing Events, Material, invoicing and payments, provide Digital Marketing Support to Rawalpindi Region's Sales Dealer Network.
• Plan and execute marketing plan of Rawalpindi region as well as supervise adequate planning processes for ATL and BTL activities on Yearly & Monthly Basis to achieve targets.
• Formulate and maintain budget of all activities TMA/ PHA/ Transportation Expense/Approval charges, generate activity wise reports for analysis.
Management Associate
• Introduced various PTCL tariffs to the customers and sell prepaid/ postpaid connections at front line customer services.
• Kept abreast with current policies, procedures, products and up sell value added services offered by the company.
• Swiftly responded to customer complaints, devised the CS policies and procedures in practice and spirit.
• Supervised all functions and operations related wit customer care service and sale counters, demonstrated strong customer service expertise defined in SLAs & SOPs.
