Provide splendid customer services to customers in a friendly and courteous manner at all times.Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.Provide information to customers on their account status and account balances.Open new bank accounts according to laid down rules and guidelines.Activation of Dorment Accounts as per rules and guidelines.Delivery of Cheque Books and Debit cards.Responsible for dispatching Cheque Books / Debit cards collection reminderDestruction of Cheque Books / Debit cards as per policyHandling Clearinghouse operation, dealing with NIFT and maintenance of record for Outward and Inward chequesDelivery of outward return cheques and generation of Inward return cheques memos Responsible for coustomer change in detail request Handling Safe Deposit Lockers operationsEnsure that customers confidential information is properly protected and only used for official purposes..l

Safeguard the cash vault, stationery, and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.Efficient handling of payments / receipt /sorting of local and foreign currency (cash).Entry of opening cash balance, posting of all receipts and payments.Handling of the utility bills according to SOP.Preparing Cash Management report as per State Bank of Pakistan guidelines.ATM Operations and Reconciliation.