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خلاصہ
- Corporate B2B & B2C SaaS International Sales & Support Specialist
- Having experience in IT Business Development Projects such as SEO, Web development, Custom software development, App development, and Graphic designing projects.
- Key Account Manager for IT Hardware & Software Licensing Internationally.
- Lead generation, Project handling, and online bidding from Upwork, Fiver and Linkedin.
- Outreach via call, Email Marketing, Google Ad, Linkedin lead generation, Quora, Reddit etc
- Excellent sales & support skills with 7 Years of International UK work Exposure.
- Expert-level oral and written communication skills such as drafting emails, and proposals.
- Sound knowledge of IT hardware and software tools and techniques such as Microsoft 365, Microsoft Teams, Zoom, and different CRMs.
- Maintaining and retaining healthy business relations with corporate clients and able to build a working atmosphere that has energy, vitality, and fun also working under pressure and meeting targets.
- Sound knowledge of IT hardware and software installation and troubleshooting, Microsoft 365, Microsoft Teams, Zoom, Zoho CRM, Bitrix24 CRM, Slack, Tawk, and Google Cloud Sheets.
- Ability to present material on Facebook, Instagram & Linkedin using Powerpoint, Adobe Photoshop, and Illustrator, well-versed with Internet Lead Generation, Email followups, Proposal creation, and Google advance search.
پراجیکٹس
تجربہ
IT Software Sales Development & Lead Generation Specialist
Worked on projects related to web development, Search Engine Optimization Ranking, and graphic designing.
Getting business from different channels for Web development, SEO, and Graphic designing.
Experience in writing content, drafting emails, and being able to customize each proposal based on the nature of the project.
Communicate clearly with clients in order to understand the requirements of the project and complete them to a specific schedule and within an agreed budget.
B2B SaaS International Sales & Support Specialist
Demonstrated Wellyx SaaS cloud management software & support via Teams /Zoom for Fitness & Wellness Industry internationally.
Engage & build a healthy sales pipeline and maximize selling opportunities.
Identify client needs, provide proposals and suggest products & services.
Set up meetings and calls between clients, managers & software engineers.
Qualify prospects, help client decision-making and provide after-sales support.
Supervisor Sales Inbound/Outbound
Give training, prepare reps to respond to customer questions and complaints and solve problems with solutions and offer services and products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies and KPI
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Sales Executive
Answered sales call to meet targets and diffuse angry customers.
Maintained a high level of knowledge and understanding of product features, services, marketing promotions and special offers.
Respond in a timely fashion to customer questions, and concerns.
Updated and maintained notes and customer profiles in a computer database.
